Malya Gutierrez
Edmond,Oklahoma
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in scheduling, maintaining a welcoming environment, and maintaining an organized workspace.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Exercise Coach
Edmond, OK
08.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Schedule client appointments
- Inform new clients on healthy habits, rehabilitation processes, and proper machine use
- Communicate with personal trainers to coordinate schedules
- Maintain organized client files
- Maintain sanitary workspace and exercise machines
Shift Lead/Barista
7Brew
Edmond, OK
05.2024 - Current
- Prepare coffee, teas, and other non-coffee drinks for customers.
- Open/Close drawers
- Create daily shift position rotations for employees
- Certified Trainer
- Correctly count and put away incoming inventory truck loads
- Lead quick conversations about ways to improve at the end of each shift
- Exceed customer service expectations and cultivate kindness
Nanny/Babysitter
Jovie
Oklahoma City, OK
03.2024 - 08.2024
- Provided attentive, safe care for children all ages (infants-teenagers)
- Drive children; Pick-up/Drop-off routines
- Experience in overnight shifts, 8-12 hour shifts, and on-call shifts
- Designed engaging activities to promote learning and development.
- Established effective communication with parents regarding children's progress.
- Implemented daily routines, fostering consistency and structure.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Morning/Night Time Routines
Barista
Starbucks
Oklahoma City, OK
08.2021 - 05.2024
- Prepared coffees, teas, other non-coffee drinks, and food for customers
- Maintained a clean environment by following proper regulations
- Run POS systems while connecting with customers
- Complete open and closing duties
Barista/Juiceologist
Organic Squeeze
Oklahoma City, OK
02.2023 - 01.2024
- Prepared smoothies, iced drinks, and packaged foods for customers.
- Open/Close store and POS systems
- Run POS system, cash drawer and cashier station
Teacher/Caregiver
La Petite Academy
Oklahoma City, OK
07.2023 - 12.2023
- Trained on child development - behavioral/emotional
- Trained on health and safety - CPR/First Aid
- Trained on age-appropriate nutrition and proper food safety
- Monitor children behavior and provide constructive criticism
- Sanitize and organize classroom
- Plan daily lessons to meet curriculum goals
- Organize daily schedules and execute them in a timely manner
- Analyzed student performance data to identify areas for improvement in teaching methods
Private Housekeeper
Independent Employer
Los Angeles, CA
04.2023 - 08.2023
- Thorough deep-clean of all rooms, bathrooms, kitchen, etc.
- Maintained security and safety of clients' homes during extended periods of absence.
- Managed pet care routines, including feeding, walking, and medication administration.
- Communicated effectively with homeowners regarding daily updates and any concerns.
Server/Event Server/Banquet Server
Neighborhood Provisions at Rose Creek Golf Club
Oklahoma City, OK
03.2023 - 08.2023
- Serve tables with high expectations from management for specific clientele
- Serve tables in dining room, private dining room, patio, banquet room and private speakeasy
- Opened and closed restaurant
- Run POS systems, cash and card transactions
- Serve food, beverages, and alcoholic beverages
- Hospitality to Banquet Room or Private Room clientele
Child Care Provider
Fit4Mom
Oklahoma City, OK
02.2020 - 05.2023
- Communicated with children's parents or Guardians about daily activities, behaviors and related issues.
- Caring for a small group of children during a Fit4Mom workout session, running for 45 minutes each class.
- Helped children with homework and school work.
Host
Othello’s Italian Restaurant
Edmond, OK
03.2021 - 08.2021
- Maintained clean and neat workplace
- Opening/Closing
- Meet high standard for customer service
Education
Credits Through UNH -
Verto Education Study Abroad
Turriabla, Cartago, Costa Rica12 2022
High School - undefined
Edmond Santa Fe High School
Edmond, OK5 2022
Skills
Passion for working with children and people
Childcare of all ages
Classroom management and lesson planning
Parent-teacher communication
Child behavior management and support
CPR/ First Aid Certified
Customer service
Employee training
Leading constructive small group conversations
Collaborative in team setting
Barista/Shift Supervising
LANGUAGES
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Receptionist
Exercise Coach
08.2024 - Current
Shift Lead/Barista
7Brew
05.2024 - Current
Nanny/Babysitter
Jovie
03.2024 - 08.2024
Teacher/Caregiver
La Petite Academy
07.2023 - 12.2023
Private Housekeeper
Independent Employer
04.2023 - 08.2023
Server/Event Server/Banquet Server
Neighborhood Provisions at Rose Creek Golf Club
03.2023 - 08.2023
Barista/Juiceologist
Organic Squeeze
02.2023 - 01.2024
Barista
Starbucks
08.2021 - 05.2024
Host
Othello’s Italian Restaurant
03.2021 - 08.2021
Child Care Provider
Fit4Mom
02.2020 - 05.2023
Credits Through UNH -
Verto Education Study Abroad
High School - undefined
Edmond Santa Fe High School