Malyah Wesley
Dallas
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Golden Chick. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining workplace safety and organizing workstations, consistently achieving goals in fast-paced environments. Flexible and dedicated, ready to contribute to team success.
Overview
3
3
years of professional experience
Work History
Team Member
Golden Chick
09.2023 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Package Handler
Fed Ex Ground
06.2022 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Concessions Worker
Jani King Cleaning
10.2021 - 04.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Education
Spruce High School
Dallas, TX08.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Cleaning
- Cash handling
- Flexible schedule
- Leadership qualities
- Workplace safety
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Team building
- Sales expertise
Timeline
Team Member
Golden Chick
09.2023 - 11.2024
Package Handler
Fed Ex Ground
06.2022 - 12.2022
Concessions Worker
Jani King Cleaning
10.2021 - 04.2022
Spruce High School
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