MALYNN ROSA
Houston,TX
Summary
Result-driven retail manager with 10 years of experience leading high performing teams, optimizing sales strategies, and enhancing the customer experience. Adept at inventory management, staff training, and driving revenue growth through strategic merchandising and operational excellence.
Overview
10
10
years of professional experience
Work History
HOSTESS / SERVER
Vice Restaurant
New York, NY
07.2024 - 10.2025
- Escorted guests to tables, provided menus and discussed daily specials.
- Trained new hosts and hostesses on restaurant policies, procedures, and customer service standards.
- Accurately took food and beverage orders and entered them into the POS system
- Monitored tables to anticipate guest needs and ensure a positive dining experience
SALES ASSOCIATE
Apple
New York, NY
03.2022 - 06.2024
- Delivered exceptional customer experiences by providing in-depth product knowledge and personalized solutions for Apple devices, software, and services.
- Assisted in merchandising and store presentation, maintaining Apple's high visual and operational standards.
- Managed customer concerns and provided troubleshooting support, enhancing satisfaction and
SHIFT SUPERVISOR
Starbucks
New York, NY
05.2015 - 02.2020
- Supervised daily store operations, ensuring efficiency in service, quality control, and adherence to Starbucks standards.
- Led and motivated a team of baristas, fostering a positive work environment and enhancing team performance.
- Trained new employees on Starbucks recipes, customer engagement, and operational procedures.
- Provided exceptional customer service, resolving concerns and creating personalized beverage experiences to drive customer loyalty.
Education
HIGH SCHOOL DIPLOMA - undefined
John F Kennedy
Bronx, NY06.2013
Skills
- Sales management
- Leadership development
- Detail-oriented
- POS system operations
- Coordinating daily operations
- Product knowledge
Timeline
HOSTESS / SERVER
Vice Restaurant
07.2024 - 10.2025
SALES ASSOCIATE
Apple
03.2022 - 06.2024
SHIFT SUPERVISOR
Starbucks
05.2015 - 02.2020
HIGH SCHOOL DIPLOMA - undefined
John F Kennedy