Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabrielle Bocanegra

Garland,TX

Summary

Dynamic hospitality professional with extensive experience in diverse hospitality environments with different styles, recognized for enhancing guest satisfaction through effective multitasking and exceptional customer service. Proven ability to upsell menu items, resulting in increased sales, while fostering a collaborative team environment. Adept in POS systems and committed to maintaining high cleanliness standards.

Administrative work in management and upholding standards by overseeing spanning operations through restaurant (FOH, BOH).

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Hostess / Server

Kenny’s Italian Kitchen
Dallas, TX
10.2017 - 11.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Bartender / Server / Manager

Tavern on the Square
Garland, TX
06.2024 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

Server

JOEYS Dallas
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server Trainer

Fusion Mediterranean Bar and Grill
Dallas, TX
11.2024 - Current
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Updated training protocols in line with latest hospitality trends, ensuring team's skills were current and competitive.
  • Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
  • Enhanced team efficiency by leading comprehensive training sessions on menu knowledge and customer service techniques.
  • Facilitated conflict resolution training, resulting in more harmonious work environment and improved team dynamics.
  • Streamlined training process, making it more efficient and reducing time to full productivity for new servers.
  • Improved customer satisfaction with personalized training methods tailored to each server's learning style.
  • Developed mentorship program, pairing new servers with experienced staff to foster supportive work environment.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
  • Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.
  • Built and maintained professional relationships with vendors and suppliers.

Server Trainer

Siciliano’s
Garland, TX
11.2015 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Aldo Shoes Northpark
Dallas, TX
04.2014 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

GED -

North Garland High School
Garland, TX

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Guest engagement
  • Payment processing
  • Cleanliness maintenance
  • Hospitality service expertise
  • Efficient collaboration
  • Upselling
  • Performance improvement
  • Restaurant operations
  • Reservations management
  • Dining room management
  • Event planning
  • Kitchen staff coordination
  • Bar terminology
  • Wine pairings
  • Food safety
  • Dining room oversight
  • Point of sale systems
  • Positive and professional
  • Multitasking
  • Flexible and adaptable
  • Team player
  • Reliable and trustworthy
  • Active listening and communication
  • Cultural awareness
  • Customer-oriented
  • Relationship building
  • Multitasking Abilities
  • Time management
  • Staff training
  • Workflow coordination
  • Organizational skills
  • Administrative work
  • Book keeping
  • Office administrative assistance
  • Management roles

Certification

Tabc and food handlers

Languages

Spanish
Professional Working

Timeline

Server Trainer

Fusion Mediterranean Bar and Grill
11.2024 - Current

Bartender / Server / Manager

Tavern on the Square
06.2024 - 11.2024

Hostess / Server

Kenny’s Italian Kitchen
10.2017 - 11.2019

Server Trainer

Siciliano’s
11.2015 - 12.2016

Sales Associate

Aldo Shoes Northpark
04.2014 - 11.2015

Server

JOEYS Dallas

GED -

North Garland High School
Gabrielle Bocanegra