Rachel Dudek
Flintstone,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess / Server
Rocky Gap Lodge & Golf Resort
Flintstone, MD
09.2022 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided excellent customer service by anticipating guest needs.
- Monitoring the front desk operations for smooth functioning of hotel services.
- Maintained up-to-date knowledge of hotel services, amenities, rates, and promotions.
Sales Associate
Lew Lew Belle Boutique
Cumberland, MD
09.2021 - 07.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Fort Hill High School
Cumberland, MD05-2022
Skills
- Guest Engagement
- Customer Service
- Complaint Handling
- Guest Seating
- Reservation coordination
- Menu knowledge
- Table setting arrangements
- Greeting guests
- Dining customer service
- Check payment processing
- High-volume dining
- Menu presentation
- Food Production
Certification
- CPR and First Aid Certified as of 5/30/2023
Timeline
Hostess / Server
Rocky Gap Lodge & Golf Resort
09.2022 - Current
Sales Associate
Lew Lew Belle Boutique
09.2021 - 07.2022
High School Diploma -
Fort Hill High School
- CPR and First Aid Certified as of 5/30/2023
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