Malyssa Munroe

Managed security contracts with North American clients, ensuring compliance and satisfaction.

Delivered communication and support for over 400 security vendors and services.

• Utilized various tools to enhance account management across diverse clients.
• Fostered team collaboration to optimize service delivery and responsiveness.
• Demonstrated integrity and commitment to quality in all interactions.
• Recognized for surpassing expectations and effective problem resolution.
• Contributed to organization's success through strategic initiatives.

• Generated customer quotes tailored to individual requirements.
• Developed relationships with key clients to promote satisfaction and repeat business.
• Maintained accurate records of customer orders and inquiries for efficient tracking.
• Addressed customer inquiries regarding products, pricing, and availability promptly.
• Resolved order issues by collaborating with relevant departments to ensure resolution.

• Negotiated pricing agreements with vendors to optimize product availability and delivery schedules.
• Resolved escalated customer issues promptly to enhance service satisfaction.
• Maintained accurate records of all client interactions using CRM software for effective tracking.
• Coordinated with suppliers and distributors to ensure favorable pricing terms.