Angelina Gerity
GREENWOOD LAKE ANIMAL HOSPITAL
Jacksonville,FL
18
years of professional experience
Diligent Customer Care Specialist with 15+ years of experience in the veterinary industry, coordinating front-desk operations, high-volume scheduling, client communication, medical records, billing, and payments. Proven ability to support timely care delivery, maintain accurate documentation, and create a welcoming environment for pets and owners. Committed to enhancing client satisfaction through professionalism and empathy.
Work History
Customer Care Specialist
17 Years 6 Months- Coordinated daily front-desk operations for a busy animal hospital, managing client check-ins and appointment flow to support veterinarians and technicians in delivering timely care.
- Managed high-volume phone calls and emails, scheduling appointments and relaying medical updates to provide pet owners with clear service, policy, and follow-up information.
- Maintained accurate client registration and medical records by updating patient charts, verifying contact information, and organizing documentation for accessible histories of each animal treated.
- Processed billing and payments by generating invoices, collecting fees, explaining charges, and maintaining accurate transaction records while resolving client questions with professionalism and empathy.
- Maintained a clean, safe, and welcoming lobby environment by monitoring waiting areas, coordinating pet movement to exam rooms, and following hospital protocols to reduce stress for animals and owners.
Education
High school diploma or GED
Skills
Veterinary Practice Management
Medical Records Management
Front Desk Operations
Payment Processing
Client Communication
Electronic Health Records
Client Intake
Billing and Invoicing
Patient Charting
Appointment Scheduling
Timeline
Customer Care Specialist
GREENWOOD LAKE ANIMAL HOSPITAL
05.2009 - CurrentRead More
West Milford High School
High school diploma or GED
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