MAMA N. TOURE
Sauk Rapids,MN
Summary
Dynamic customer service professional with a strong foundation in financial assessment and bond transaction processing. Demonstrates a commitment to enhancing customer satisfaction through problem resolution and efficient service delivery, while contributing innovative ideas to improve team performance.
Overview
13
13
years of professional experience
Work History
Treasury Service Contact Center
Federal Reserve Bank of Minneapolis
02.2022 - Current
- Facilitated bond transaction processes for customers.
- Executed daily operational tasks with precision and attention to detail.
- Evaluated investment potential by analyzing historical trends, current activities, and strategic plans.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Gate City Bank
St Cloud, MN
12.2020 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with financial transactions to ensure accuracy and efficiency.
- Offered services and advice on product utilization to help customers achieve financial goals.
- Educated customers on special pricing opportunities and company offerings to enhance their understanding.
Training Specialist
Wacosa
St Cloud, MN
04.2017 - 11.2020
- Assisted clients in identifying and overcoming barriers to independent living.
- Delivered tailored feedback to clients, enhancing self-regulation and behavioral management.
- Facilitated client acquisition of life skills essential for independence.
IRS agent
Department of the treasury / IRS
03.2019 - 05.2020
- Conducted thorough investigations on tax compliance and financial discrepancies.
- Analyzed taxpayer data using IRS systems to identify potential violations.
- Collaborated with law enforcement to address financial crimes and fraud cases.
- Retrieved requested files for timely delivery to personnel.
Order picker
Bluestem Brand
St Cloud, MN
06.2014 - 07.2017
- Filled customer orders accurately and safely, meeting company timeliness standards.
- Ensured adherence to customer specifications for order accuracy.
- Facilitated prompt access to customer orders for efficient fulfillment.
Inventory specialist
R.G.I.S
St Paul, MN
11.2013 - 05.2014
- Managed inventory records using advanced tracking systems for accuracy.
- Conducted regular inventory audits to ensure stock levels met operational needs.
- Conducted inventory counts to ensure accuracy of stock records.
- Executed tasks to uphold compliance with audit standards.
- Collaborated with team members to streamline stock replenishment processes.
Education
Master in Business Administration - Financial management
St. Cloud State University (SCSU)
12-2023
Bachelor of Science - Finance, Information system, and Global Business
St. Cloud State University (SCSU)
12-2021
Skills
- First Aid
- CPR
- Bond transaction processing
- Financial assessment
- Customer service techniques
- Customer relationship management
Activities
- Rotaract club of Saint Cloud, 12/01/20 - Present
- American red cross, 04/01/21 - Present
- Dean’s list Awards, Spring 2018 and Spring 2021
- Bloomberg Certified, Spring 2021
- French club, Eastside Boys and Girls Club (St Cloud), 12/01/11 - 04/01/12, Taught young club members from K-12 to basic French word. French voyager.
- Volunteer, Salvation Army St Cloud MN, 07/01/11 - 01/01/12
- National Society of Leadership and Success, Fall 2021 - Fall 2023, Treasury chair, Fundraising chair of the St cloud State University Chapter, Raised $2500 for the 2023 semester
- Minnesota Economic Association (MEA) conference attendee, 11/01/17
- Investment Club, 04/01/18 - 2021, Member. Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Husky Growth Fund, 06/01/18 - 2021, Member. Worked hard to learn required tasks quickly to maximize performance.
Timeline
Treasury Service Contact Center
Federal Reserve Bank of Minneapolis
02.2022 - Current
Customer Service Representative
Gate City Bank
12.2020 - 02.2022
IRS agent
Department of the treasury / IRS
03.2019 - 05.2020
Training Specialist
Wacosa
04.2017 - 11.2020
Order picker
Bluestem Brand
06.2014 - 07.2017
Inventory specialist
R.G.I.S
11.2013 - 05.2014
Bachelor of Science - Finance, Information system, and Global Business
St. Cloud State University (SCSU)
Master in Business Administration - Financial management
St. Cloud State University (SCSU)