Mamadou Barry
Forest Park,GA
Summary
Proven leader in hospitality management, excelling at guest relations and cleaning protocols with a track record of enhancing cleanliness scores and guest satisfaction at Aimbridge Hospitality. Expert in training staff and optimizing resources, significantly improving service quality. Skilled in ordering supplies and customer service, ensuring operational excellence and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Aimbridge Hospitality
02.2023 - 05.2024
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Omni Hotels & Resorts
03.2017 - 09.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
Associate of Science - Information Technology
Interactive College of TECHNOLOGY
Atlanta, GA12.2025
Bachelor of Arts - Management
Kofi Annan
Conakry Guinea06.2014
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Languages
French
Full Professional
Timeline
Housekeeping Manager
Aimbridge Hospitality
02.2023 - 05.2024
Housekeeping Supervisor
Omni Hotels & Resorts
03.2017 - 09.2021
Associate of Science - Information Technology
Interactive College of TECHNOLOGY
Bachelor of Arts - Management
Kofi Annan
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