Mamadou GAYE
Lawrence,MA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Universal Banker
Cambridge Savings Bank
07.2025 - Current
- Assisted customers with account inquiries and transactions to enhance customer satisfaction.
- Educated clients on financial products and services, fostering informed decision-making.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Participated in training sessions to enhance product knowledge and service capabilities.
- Resolved customer issues promptly, contributing to a positive banking experience for all clients.
Night Manager
Big Night Live Group
05.2021 - 07.2025
- Supervised night operations, ensuring compliance with safety protocols and standards.
- Resolved guest complaints effectively, ensuring high satisfaction levels during overnight shifts.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
Universal Banker
People’s United Bank
10.2015 - 05.2021
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Personal Banker
Santander Bank
05.2013 - 10.2015
- Developed tailored financial solutions to meet client needs and enhance satisfaction.
- Streamlined account opening processes, reducing wait times and improving efficiency.
- Educated clients on banking products, ensuring informed decision-making and increased engagement.
- Conducted thorough risk assessments to identify potential issues and recommend solutions.
Education
Bachelor of Science - Business Communication And Marketing
Suffolk University
Boston MA 05-2010
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Universal Banker
Cambridge Savings Bank
07.2025 - Current
Night Manager
Big Night Live Group
05.2021 - 07.2025
Universal Banker
People’s United Bank
10.2015 - 05.2021
Personal Banker
Santander Bank
05.2013 - 10.2015
Bachelor of Science - Business Communication And Marketing
Suffolk University