Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mamadou Sano

Bronx,NY

Summary

Dedicated and reliable professional with 2+ years of combined experience in retail operations and security services. Proven skills in customer service, cash handling, loss prevention, and safety protocols. Excellent communication and problem-solving abilities, with a strong commitment to delivering quality service and maintaining a secure environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Officer

QCS Security
New York, USA
05.2024 - 02.2025
  • Patrolled assigned premises to prevent and detect signs of intrusion or unsafe conditions
  • Responded promptly to alarms, emergencies, and security incidents
  • Checked identification and managed visitor logs to ensure authorized access
  • Wrote clear, detailed incident and daily activity reports
  • Monitored surveillance equipment and conducted routine security checks
  • Provided excellent customer service while enforcing security protocols
  • Maintained a visible presence to deter theft, vandalism, and unauthorized activities
  • Performed security checks of doors, windows, and equipment
  • Assisted in crowd management during events or high-traffic periods
  • Reported safety hazards and coordinated with law enforcement when necessary
  • Maintained professional demeanor while interacting with the public and clients
  • Trained in emergency response procedures and first aid basics

Retail Associate / Cashier / Customer Service

Sano Halal Food Corp
Bronx, USA
01.2023 - 03.2024
  • Handled cash, credit, and electronic payments with accuracy and integrity
  • Assisted customers with product inquiries, returns, and complaints, ensuring satisfaction and repeat business
  • Managed inventory restocking, shelf displays, and store cleanliness
  • Trained new employees on register operations and customer service standards
  • Monitored store for potential theft and supported loss prevention efforts
  • Recognized for maintaining positive customer relationships and exceeding sales goals

Education

High School diploma -

PATHWAY TO GRADUATION INTERNSHIP PROGRAM
Bronx, NY
01.2025

Skills

  • Customer Service
  • Conflict Resolution
  • Cash Handling
  • POS Systems
  • Inventory Management
  • Security Patrol
  • Surveillance Monitoring
  • Report Writing
  • Documentation
  • Emergency Response Procedures
  • Loss Prevention Techniques
  • Communication
  • Teamwork

Certification

Security Guard License, New York Security ID 10017635651

Timeline

Security Officer

QCS Security
05.2024 - 02.2025

Retail Associate / Cashier / Customer Service

Sano Halal Food Corp
01.2023 - 03.2024

High School diploma -

PATHWAY TO GRADUATION INTERNSHIP PROGRAM

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