Mamadou Sy
Queens
Summary
Results-driven Customer Service professional with 9 years in hospitality. Expertise in roles including Cleaner, Waiter, and Community Manager, demonstrating advanced communication and mathematical skills. Committed to enhancing customer satisfaction through exceptional service and efficient task management. Reliable team member known for punctuality and dedication to completing all responsibilities.
Overview
11
11
years of professional experience
Work History
Food Service Worker
SSP America
New York
10.2025 - Current
- Delivered friendly customer service to enhance customer satisfaction in fast-paced environment.
- Coordinated with team members to achieve timely service delivery and meet customer expectations.
- Prepared and assembled food items according to customer orders.
- Ensured cleanliness and organization of workstations and dining areas to promote efficient service.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Housekeeper
Macys
Manhattan
10.2024 - 09.2025
- Executed thorough cleaning of offices, lobbies, and commercial spaces, ensuring a welcoming and hygienic environment.
- Cleaned behind furniture and meticulously hand-dusted fixtures and surfaces to uphold high cleanliness standards.
- Organized and sanitized storage areas, carts, and workspaces, contributing to overall safety and cleanliness.
- Followed proper chemical handling procedures and introduced improved cleaning techniques to enhance safety and efficiency.
Cook
Atomic Wings NYC
New York
09.2023 - 08.2023
- Prepared and cooked food orders to deliver timely, high-quality service.
- Ensured clean, sanitary kitchen environment by adhering to health and safety standards.
- Collaborated with kitchen staff to support a productive, team-oriented workflow.
- Set up and restocked workstations to enhance kitchen readiness for service.
Customer Service Representative
Hotel Novotel
Nouakchott
01.2015 - 01.2018
- Delivered exceptional guest service by promptly addressing inquiries, requests, and complaints in a professional manner.
- Engaged with guests to identify needs and enhance overall stay experience.
- Coordinated guest services to foster a welcoming and hospitable environment.
Education
GED -
College of Nouakchott
Nouakchott06-2015
Professional License - Microfinance
Lycee de Nouakchott
Nouakchott06-2012
Skills
- Customer Service
- Hospitality Industry
- Problem Solving
- Team Collaboration
- Food Safety Practices
- Food Preparation Techniques
- Customer Interaction
- Menu Planning
- Conflict Resolution
- Inventory Management
- Order Processing
- Sanitation Standards
- Time Management
Languages
- English
- French, Full Professional
- English, Conversational proficiency
Timeline
Food Service Worker
SSP America
10.2025 - Current
Housekeeper
Macys
10.2024 - 09.2025
Cook
Atomic Wings NYC
09.2023 - 08.2023
Customer Service Representative
Hotel Novotel
01.2015 - 01.2018
GED -
College of Nouakchott
Professional License - Microfinance
Lycee de Nouakchott