MAMADOU DIAN DIALLO
Pittsburgh,PA
Summary
Highly skilled Houseperson with a strong background in providing top-notch guest service and maintaining hotel cleanliness. Possess expertise in handling various housekeeping tasks, including linen management, room inspections, and general maintenance. Take pride in creating comfortable environments for guests while upholding highest standards of hygiene and safety. In previous roles, contributed to improved guest satisfaction scores by ensuring prompt resolution of issues and consistently delivering high-quality work.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Houseperson
Renaissance Hotel
Pittsburgh, Pa
01.2025 - Current
- Maintained cleanliness in guest corridors and public areas.
- Assisted housekeeping team with room preparation and supply management.
- Responded promptly to guest requests for additional amenities.
- Ensured proper disposal of waste in compliance with hotel standards.
- Supported laundry operations by sorting and delivering linens promptly.
- Collaborated with maintenance team to report facility issues quickly.
- Upheld safety standards while using cleaning equipment and chemicals safely.
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Provided excellent customer service at all times.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Delivered items to guests' rooms upon request.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Swept floors, emptied trash cans, washed windows as necessary.
- Disinfected high touch points on a regular basis throughout the facility.
- Maintained cleanliness of storage areas for linen and other supplies.
- Assisted in moving furniture as needed.
- Loaded and unloaded delivery trucks when necessary.
- Set up meeting spaces according to instructions given by supervisors.
- Removed soiled bedclothes and remade beds using clean sheets.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Upheld hotel standards for cleanliness and guest service.
- Performed deep cleaning tasks as scheduled or required.
- Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.
Education
Goodwill South West Pa, And Essential Education
Skills
- Customer service
- Team collaboration
- Time management
- Attention to detail
Languages
English
Professional
French
Professional
Portuguese
Professional
Spanish
Limited
Timeline
Houseperson
Renaissance Hotel
01.2025 - Current
Goodwill South West Pa, And Essential Education