Mamahan Zeher
Frederick,MD
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
Signet Jewelers
10.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Staffed 3 locations
Administrative Assistant
DAVITA DIALYSIS KIDNEY CARE
06.2021 - 12.2021
- Performed administrative duties such as scheduling, filing, and faxing
- Entered insurance, demographics, and health history into the patient database
- Delivered high-quality administrative and customer service to sustain patients and workflows
- Protected patients by observing strict HIPAA guidelines.
- Executed record filing system to improve document organization and management.
Dialysis Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
10.2020 - 12.2021
- Took and documented patients' vital statistics, including temperature, blood pressure, and pulse and respiration rates, before and after dialysis treatment
- Followed infection control measures when cleaning and attaching hemodialysis machines to access sites like fistulas, catheters, and grafts
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Education
Certified Nursing Assistant -
Cambridge Nursing Academy
High school Diploma -
Springbrook High School
Silver Spring, MDSkills
- Customer service
- Multitasking and prioritization
- Critical thinking and Problem solving
- Record and Database management
- Leadership
- Teamwork and Collaboration
- Operations Oversight
Accomplishments
- Exceeded monthly store sales goals 20 months in a row.
- Signet's best fiscal year 2023 within the first year of being with the company
- award for being 3 for 3 for the year
- Restaffing 3 stores
- Recognized for best customer service
Timeline
Retail Store Manager
Signet Jewelers
10.2021 - Current
Administrative Assistant
DAVITA DIALYSIS KIDNEY CARE
06.2021 - 12.2021
Dialysis Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
10.2020 - 12.2021
Certified Nursing Assistant -
Cambridge Nursing Academy
High school Diploma -
Springbrook High School