Mamata Ghale Gurung
Woodside,NY
Summary
Efficient and welcoming server with over 3+ years of experience serving customer in busy restaurants and other establishments. Adept at delivering first class service, adding to the positive reputation of dining establishments. Punctual, versatile, and with a solid grasp of restaurant ordering software and cashier management. Committed to bringing success to the team while remaining courteous and professional.
Overview
8
8
years of professional experience
Work History
Server
Sushi Island
02.2021 - Current
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Trained 8 servers staff on best practices, and provided feedback to junior staff to improve customer satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided food and drink suggestions based on dines interests to increase up-sell rate and improve average check by 15%
- Managed close-out process, and distributed tips on daily basis to front and back-of-house service staff.
Server
Jewel Of Himalaya
03.2020 - 01.2021
- Quickly developed relationships with customers, and maintained positivity servicing up to 5 tables during prime-time hours.
- Guided guest to menu items, and ensured kitchen adhere to 100% of diner's dietary restrictions.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Server
Phayul
02.2020 - 03.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
ACME
05.2016 - 11.2018
- Maintained confidentiality of information regarding clients and company.
- Assisted with administrative tasks such as filing documents, copying materials.
Education
High School Diploma -
D.A.V.SUSHIL KEDIA VISHWA BHARATI
Kathmandu, Nepal04.2016
Skills
- Leadership
- Customer service
- Team player
- MenuSifu POS
Timeline
Server
Sushi Island
02.2021 - Current
Server
Jewel Of Himalaya
03.2020 - 01.2021
Server
Phayul
02.2020 - 03.2020
Receptionist
ACME
05.2016 - 11.2018
High School Diploma -
D.A.V.SUSHIL KEDIA VISHWA BHARATI
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