Mame Seye
Atlanta,GA
Overview
4
4
years of professional experience
Work History
Lead Beauty Advisor
Sephora
06.2022 - Current
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
- Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
- Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
- Streamlined appointment scheduling process for better time management and increased client bookings.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Collaborated with store management to organize special events that promoted new product launches.
- Developed strong partnerships with key vendors to secure exclusive promotions for our customers, further boosting loyalty rates.
Warehouse Worker
Sams Club
02.2021 - 06.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
Customer Service Representative
State Farm
10.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Science - Nursing
South College
Atlanta, GA04.2025
No Degree - Medical Surgical Nursing
Georgia State University
Atlanta, GA01.2025
High School Diploma -
Independence High School
Alpharetta, GA05.2021
Skills
- First Aid
- Customer Service
- Guest Services
- Schedule Management
- Public Speaking
- Multilingual skills
- Excellent communication
- Fluent in English, French, and Wolof
- Speak some Spanish and Arabic
- Able to lift up to 60lbs
- Very flexible with schedule change
Timeline
Lead Beauty Advisor
Sephora
06.2022 - Current
Warehouse Worker
Sams Club
02.2021 - 06.2022
Customer Service Representative
State Farm
10.2019 - 12.2020
Associate of Science - Nursing
South College
No Degree - Medical Surgical Nursing
Georgia State University
High School Diploma -
Independence High School