Summary
Overview
Work History
Education
Skills
References
Languages
Professional Interests
Timeline
Generic

Mamello Hlalele

laurel,maryland

Summary

Enthusiastic and dependable professional with a strong background in customer service, safety, and communication. Passionate about delivering exceptional in-flight experiences, ensuring passenger safety, and fostering a welcoming atmosphere on board. Seeking to join United Airlines as a Flight Attendant to contribute to its commitment to customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Private Nanny

Nanny, Care.com
Ellicott City, Maryland
06.2025 - Current
  • Adapt quickly to new environments, diverse cultures, and changing needs, while remaining flexible and dependable in dynamic situations.
  • Manage conflicts and challenges calmly, applying problem-solving and empathy to ensure safety and comfort.
  • Accompany families during travel, ensuring smooth transitions, safety awareness, and a positive experience throughout the journey.

Au Pair

Au Pair in America
01.2022 - 01.2024
  • Ensured the safety and supervision of children at all times, responding quickly and calmly to emergencies or unexpected situations.
  • Assisted with daily routines such as meal preparation, scheduling, and activity coordination, ensuring a smooth and organized household environment.
  • Communicated clearly and effectively with parents to provide updates, resolve concerns, and maintain trust. Adapted quickly to new environments, cultural differences, and changing daily needs while remaining flexible and dependable.

Waitress/Hostess

Lock Stock and Barrel
01.2021 - 01.2022
  • Provided excellent customer service and ensured timely table check-ins.
  • Resolved complaints, maintaining a 90%+ satisfaction rate.
  • Greeted guests, promoted specials, and managed orders efficiently.

Administrative Assistant

Grace Square
01.2018 - 01.2019
  • Handled confidential information with discretion.
  • Organized documentation, improving filing efficiency by 20%.
  • Streamlined communication by responding to correspondence promptly.

Education

High School Diploma -

Hoerskool Drie Riviere
Three Rivers, GP
01.2018

Some College (No Degree) - Sports Administration

IOS Group
Welkom, FP

Some College (No Degree) - Project Management

University of Maryland Global Campus
Adelphi,MD

Skills

  • Customer service
  • Exceptional interpersonal communication
  • Safety and emergency preparedness
  • Conflict resolution
  • Adaptability and flexibility
  • Cultural sensitivity
  • Attention to detail
  • Strong collaboration

References

Available upon request.

Languages

  • South Sotho, Native
  • English, Fluent
  • Afrikaans, Fluent

Professional Interests

  • Delivering exceptional customer experiences.
  • Ensuring passenger safety and comfort.
  • Promoting teamwork and collaboration in dynamic settings.

Timeline

Private Nanny

Nanny, Care.com
06.2025 - Current

Au Pair

Au Pair in America
01.2022 - 01.2024

Waitress/Hostess

Lock Stock and Barrel
01.2021 - 01.2022

Administrative Assistant

Grace Square
01.2018 - 01.2019

High School Diploma -

Hoerskool Drie Riviere

Some College (No Degree) - Sports Administration

IOS Group

Some College (No Degree) - Project Management

University of Maryland Global Campus

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