Mame Maty Mbaye
Lombard,IL
Summary
Dedicated biochemistry student with hands-on experience in industries involving the application of chemical products, including hair care, beauty services and fragrances. Gained practical knowledge of product handling, safety, and customer education during roles as a hair braider and sales representative. Experienced in providing excellent service, solving problems, and adapting to varied professional settings. Seeking to apply my skills and knowledge to a biochemistry internship focused on innovation and research.
Overview
5
5
years of professional experience
Work History
Guest Services Associate
Omni Hotels & Resorts
06.2024 - Current
- Provide exceptional customer service, managing check -in/out process and resolving guest inquiries promptly to foster guest loyalty and satisfaction
- Utilize Opera PMS and ORS systems to manage bookings, update guest information, and fulfill special requests
- Collaborate with hotel departments to ensure smooth operations and enhance guest satisfaction
- Provide accurate information about hotel facilities, services and local attractions
Hairstylist
Sora Hairbraiding
10.2019 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Produced requested hairstyles
- Trained new stylists
- Followed trends in hairstyling techniques to ensure customer satisfaction
Sales Associate
Macy's
01.2023 - 05.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Biochemistry
DePaul University
Chicago, IL06-2026
Associate of Science - Biochemistry
College of DuPage
Glen Ellyn, IL05-2023
Skills
- Upselling strategies
- Exceptional communication
- Quality assurance
- Documentation and reporting
- Basic accounting
Relevant coursework
- Biochemistry (structure and function of biomolecules)
- Organic chemistry
- Laboratory techniques
- Molecular biology
- Analytical chemistry
Language
- English
- French
Timeline
Guest Services Associate
Omni Hotels & Resorts
06.2024 - Current
Sales Associate
Macy's
01.2023 - 05.2024
Hairstylist
Sora Hairbraiding
10.2019 - Current
Bachelor of Science - Biochemistry
DePaul University
Associate of Science - Biochemistry
College of DuPage
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