Mame Maty Mbaye
Lombard
Summary
Dynamic Biochemistry student with experience in academic lab assistance, sustainability research, and customer service. Assisted in teaching non-advanced chemistry labs, ensuring student comprehension of laboratory techniques and safety protocols. Skilled in documentation, quality assurance, and problem-solving, with a track record of implementing efficient solutions in both scientific and customer-focused environments. Strong communicator, skilled at fostering understanding and building positive relationships while delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Assistant Teacher
DePaul University
09.2024 - Current
- Assisted students with laboratory techniques
- Prepared chemical solutions and set up lab equipments for experiment
- Ensured lab safety by enforcing proper handling and disposal of chemicals
- Provided guidance on data collection and analysis for lab reports
- Collaborated with the instructor to clarify concepts and answer student questions
Guest Services Associate
Omni Chicago Hotel
06.2024 - Current
- Provide exceptional customer service, managing check-in/out process and resolving guest inquiries promptly to foster guest loyalty and satisfaction
- Utilize Opera PMS and ORS system to manage bookings, update guest information, and fulfill special requests
- Collaborate with hotel departments to ensure smooth operations and enhance guest satisfaction
- Provide accurate information about hotel facilities, services and local attraction
Sales Associate
Macy's
01.2023 - 05.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Biochemistry Intern
African Development Organization
06.2023 - 09.2023
- Assisted in research on sustainable agriculture and biotechnology, focusing on eco-friendly farming methods.
- Conducted environmental biochemical analysis to assess pollution impact and develop waste management startegies
- Helped farmers, agricultural producers, foresters and traditional custodian become part of the solution to tackling climate change challenge
- Supported public health initiatives related to nutrition and disease prevention in African communities
Education
Bachelor of Science - Biochemistry
DePaul University
Chicago, IL06-2026
Associate of Science - Biochemistry
College of DuPage
Glen Ellyn, IL05-2023
Skills
- Upselling strategies
- Exceptional communication
- Quality assurance
- Documentation and reporting
- Basic accounting
Relevant coursework
- Biochemistry (structure and function of biomolecules)
- Organic chemistry
- Laboratory techniques
- Cellular and molecular biology
- Analytical chemistry
Languages
English
French
Timeline
Assistant Teacher
DePaul University
09.2024 - Current
Guest Services Associate
Omni Chicago Hotel
06.2024 - Current
Biochemistry Intern
African Development Organization
06.2023 - 09.2023
Sales Associate
Macy's
01.2023 - 05.2024
Bachelor of Science - Biochemistry
DePaul University
Associate of Science - Biochemistry
College of DuPage
Similar Profiles
Sandra AguilarSandra Aguilar
SEVIS Compliance Analyst at DePaul UniversitySEVIS Compliance Analyst at DePaul University
John SampleJohn Sample
Sound Engineer at DePaul UniversitySound Engineer at DePaul University
Mia LambMia Lamb
Study Abroad Ambassador at DePaul UniversityStudy Abroad Ambassador at DePaul University