Mamie Vang
Cambridge,MN
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 10+ years of proven customer service skills highly efficient and accurate with strong planning, problem-solving and communication skills. Scheduler/Receptionist skills looking to enhance overall success of Customer Service/Front Desk/Receptionist/Scheduling
Overview
12
12
years of professional experience
Work History
Administrative Scheduler
Metropartnersobgyn
07.2023 - Current
- Schedule appointments for new and recurring patients based on provider schedule availability
- Collect and verify patient demographics and patient information
- Accurately document all actions taken on patient account
- Manage high volume of incoming/outgoing phone calls through the clinic phone queue
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Confirming patient appointments.
- Canceling and rescheduling patient’s appointments
- Courteously receiving incoming telephone calls and taking messages as needed.
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Scheduling referral appointments and follow-ups.
- Verifying insurance details and informing patients of un-covered fees.
- Filing medical records documents to the appropriate department and staff
- Overviewing, email requests and online scheduling appointments
Receptionist Administrator
Metropartnersobgyn Receptionist
12.2019 - Current
- Kept reception area clean and neat to give visitors positive first impression
- Greet and check in and out patients
- Schedule appointments for new and recurring patients based on provider schedule availability
- Collect and verify patient demographics and insurance information
- Utilize communication skills to influence the patient experience in a positive manner
- Accurately document all actions taken on patient account
- Manage high volume of incoming/outgoing phone calls through the clinic phone queue
- Take incoming calls and taking message for all providers
- Print medical records
- Print and prep charts for next day appointments
- Knowledge of Greenway and Athena
- Copy, print, and fax when needed
- Scan patient's forms in Athena
- Intake payments and copays
- CPR certified
- Bilingual Hmong/English
Lead Receptionist
Saint Paul JCC
09.2012 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage front desk responsibilities adults lead receptionist
- Providing best customer service and respect to all
- Answer phone calls courteously and promptly
- Responsible to make sure or part-time staff is up to date and aware of what's going on at the front desk daily
- Responsible for front desk staff monthly work schedule on Microsoft outlook
- Response to General inquiries
- Register participant in person and on phone for classes and programs
- Conducts tickets (personal training, massage, drop-in fitness tickets, guest passes and more).
- Records and balance daily intake
- Responsible for phone issues and manager is not present
- Sign up new non-members, change member information on form and give out and intake insurance information
- Responsible for daily transportation and pick up and drop off call scheduling
- Responsible to check on pending PayPal registration daily to make sure their payments went through if registration payment didn't go through email or call person and notify them that the registration didn't go through
- Assist other stuff when help is needed
- Work on spreadsheet to keep track of personal training tickets and massage tickets on excel
- Knowledge of file pro maker
- Daily use of Microsoft excel, Outlook and word
- Intake daily mail and process to each staff workers mailbox
- Copy, print, and fax when needed
- Resolved customer problems and complaints
Education
High School -
Cornerstone Christian Correspondence High
Townsend05.2007
Skills
- Exceptional customer service skills in person and over the phone
- Proficient in Athena and Greenway software
- Data Entry: 6500 keystrokes with 5 or less errors
- 45 WPM with 5 or less errors
- Adept at multitasking in fast-paced work environments with five or more job responsibilities
- Strong attention to detail and efficiency
- Excellent writing and oral communication skills
- Knowledge of Microsoft outlook, Excel and Word
- CPR certified
- Bilingual English/Hmong
Additional Information
Community service
- Volunteered for a fashion show as an assistant
- Volunteered for operation glass slippers
- Volunteer to clean parks
- Volunteer for operation Christmas
Timeline
Administrative Scheduler
Metropartnersobgyn
07.2023 - Current
Receptionist Administrator
Metropartnersobgyn Receptionist
12.2019 - Current
Lead Receptionist
Saint Paul JCC
09.2012 - 12.2019
High School -
Cornerstone Christian Correspondence High