Mamie Williams
Milwaukee,WI
Summary
Motivated and enthusiastic professional with exceptional customer service and administrative skills. Effective communicator who takes initiative without supervision, fostering a positive team environment. Detail-oriented individual able to work well under pressure in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ascension NE Hospital
Milwaukee, WI
09.2025 - 01.2026
- Streamlined patient registration processes, ensuring precise data entry and adherence to hospital policies.
- Guided patients through healthcare services, ensuring clarity and accessibility of information.
- Directed appointment scheduling operations through electronic health record systems to optimize patient flow.
- Facilitated collaboration with clinical staff to enhance communication regarding patient needs and available services.
Dental Service Representative
Dental Associates Group
Franklin, WI, USA
12.2024 - 06.2025
- Facilitated patient check-in process.
- Assist dentist with consultations
- Coordinated appointment schedules to optimize workflow.
- Performed insurance verification tasks.
Advanced Medical Support Assistant
VAMC Veteran Affairs Medical Center
Milwaukee, WI, USA
12.2011 - 09.2024
- Managed patient check-ins and check-outs.
- Ensured accurate verification of insurance details.
- Coordinates scheduling with Medical clinic staff
- Oversaw operations of provider clinics.
- Greet and Assist Veterans
- Operate multi phones line systems
- Process medical records requests
- Performed daily administrative tasks in Medicine Division Clinics.
Dental Office Assistant
Dr. David Paris, D.D.S
Milwaukee, WI, USA
06.2010 - 12.2011
- Manage front desk operations
- Ensure accurate scheduling of appointments and procedures
- Coordinate appointments with dental specialists for complex treatment or emergency procedures outside of the dental office
- Assist walk-in patients by adapting the schedule or making emergency referrals to nearby dental professionals
- Facilitate patient registration and assist patients in completing forms and questionnaires
- Manage patient accounts and collections
- Process medical records requests
- Answer telephones and greet patients
- Create, organize, and file patient records
- Communicate effectively with doctors and other members of the professional staff
- Communicate with insurance companies to ensure accurate claims processing
- Manage various computer applications and programs
- Identify and evaluate emergency conditions and bring them to attention of the dental staff
- Provide patient education and instruct patients as to the proper preparation for special tests or procedures
- Possess excellent understanding of medical terminology
Dental Assistant/Front Desk Assistant
Affordable Dentures
Greenfield, WI, USA
07.2009 - 01.2010
- Provide quality customer service for patients
- Provide patient education
- Verify insurance coverage
- Interact effectively and courteously with patients
- Manage patient registration and scheduling
- Assist in providing dentures, dental implants, tooth extractions, and partials
- Manage incoming and outgoing mail including request for medical records
- Process requests for medical records
- Provide medical case management for patients and insurance companies
- Contact patients to ensure compliance with procedures and appointments
- Ensure necessary documents or prescriptions are entered into the system for all treatment and procedures
Oral Surgery Assistant/Front Desk Assistant
Dr. Wayne E. Witte, D.D.S
Wauwatosa, WI, USA
04.2009 - 07.2009
- Provide quality customer service for patients
- Schedule patients and enter appointment information via computer applications
- Assist dentist with various dental procedures
- Provide medical case management and patient education
- Act as liaison between patients and insurance companies
- Assist customers with processing payments for services received
- Manage front desk operations
- Ensure employee compliance with office policy and procedures
- Coordinate referrals and testing procedures
- Interpret medical terminology and acronyms
Education
High school diploma or GED - General Studies
Hammond High School
Hammond, IN06-1993
Skills
- Time management
- HIPAA
- Dentrix
- Microsoft Powerpoint
- Dental Assisting
- Medical Records
- Customer service
- Medical Terminology
- Front desk
- Medical Scheduling
- Medical Billing
- Insurance Verification
Certification
- BLS Certification, 2022-09-01, 2024-09-01
- CPR Certification, 2017-04-01, 2019-04-01
Personal Information
- Title: Administrative Professional
- Visa Status: Authorized to work in the US for any employer
Timeline
Patient Access Representative
Ascension NE Hospital
09.2025 - 01.2026
Dental Service Representative
Dental Associates Group
12.2024 - 06.2025
Advanced Medical Support Assistant
VAMC Veteran Affairs Medical Center
12.2011 - 09.2024
Dental Office Assistant
Dr. David Paris, D.D.S
06.2010 - 12.2011
Dental Assistant/Front Desk Assistant
Affordable Dentures
07.2009 - 01.2010
Oral Surgery Assistant/Front Desk Assistant
Dr. Wayne E. Witte, D.D.S
04.2009 - 07.2009
High school diploma or GED - General Studies
Hammond High School