Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mamie Malia Ngubu

Irving,Texas

Summary

Reliable and punctual customer care, successfully handles fast-paced at work. Proven willingness to take on any task to support team and help business succeed. Positive and upbeat sales professional able to connect with customers. Always willing to take on any task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Team Lead

Walmart
01.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained accurate records of sales and financial transactions.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Sales Associate

Dillard's
06.2019 - 01.2021
  • Helped customers navigate store, complete sales, and process returns
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
  • Delivered polished and professional sales presentations to individual clients and groups
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Educate customers about upcoming promotions, changing procedures, and available itmes
  • Greets and receives customers in a welcoming manner and responds to customer's question
  • Processes payments by totaling purchases, processing checks, cash, and store credits and debits
  • And balanced cash drawer at beginning and end of each shift
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
  • Build productive trust relationships with customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.

Cashier and customer service associate

Walmart
05.2014 - 06.2019
  • Processed customer transactions by cash, card, and mobile pay
  • Went beyond basic requirements to meet and anticipate unique needs, such as locating products at other locations
  • Assisted customers with questions such as return policies and upcoming promotions
  • Greeted customers and asked open-ended questions to assess needs
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Verified sales prices and processed cash or credit payments to complete sales
  • Handled online order pickups, locating items and helping customers move bulky purchases to vehicles
  • Processed refunds and exchanges for different products
  • Rang up customer items quickly and accurately using POS system.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Bachelor of General Studies - Business & Health Studies

Texas Women's University
Denton, TX
08.2023

Skills

  • Customer service
  • Time management and adaptability
  • Customer relations
  • Team collaboration
  • Problem solving
  • Active listening and attentiveness
  • Upselling Techniques
  • Business Drivers
  • Suggestive Selling
  • Communication
  • Decision-making
  • Leadership

Languages

French
Native or Bilingual

Timeline

Team Lead

Walmart
01.2021 - Current

Sales Associate

Dillard's
06.2019 - 01.2021

Cashier and customer service associate

Walmart
05.2014 - 06.2019

Bachelor of General Studies - Business & Health Studies

Texas Women's University

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Mamie Malia Ngubu