Mamie {Misha} Gerbert
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experienced Operations Manager
Conduent
01.2019 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Team Leader
Conduent
05.2017 - 01.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader, Sales Operations
Convergys
01.2012 - 12.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
High School Diploma -
Wellington High School
Wellington, FLSkills
- Productivity improvement specialist
- Multi-Unit Operations Management
- Policy and Procedure Implementation
- Business Management Principles
- Strategic Partnership and Planning
- Business Process Re-Engineering
- Data Analytics Monitoring and Reporting
- Team Building and Leadership development
- High-Pressure Environments
- Project Development
- Staff Management
- Systems Implementations
- Customer Service
- Workflow Planning
- Sales Activities
- Process Improvement Strategies
Certification
- L.E.A.P I and II Certification- 2014
- CIMs I and II Certification- 2015
- Six Sigma- 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Experienced Operations Manager
Conduent
01.2019 - 07.2023
Team Leader
Conduent
05.2017 - 01.2019
Team Leader, Sales Operations
Convergys
01.2012 - 12.2015
High School Diploma -
Wellington High School
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