Mammie Price

Compassionate and adaptable educator with more than a decade background in guiding individuals through complex decisions and supporting diverse needs. Brings strong communication, patience, and classroom‑management skills developed through decades of mentoring Compassionate and adaptable educator with a 42‑year background in guiding individuals through complex decisions and supporting diverse needs. Brings strong communication, patience, and classroom‑management skills developed through decades of training, mentoring, problem‑solving, and community engagement. Skilled at creating a calm, structured, and encouraging learning environment where students feel seen, supported, and motivated. Tech‑savvy, organized, and quick to learn new routines, with a natural ability to build rapport and maintain continuity in the classroom. Committed to fostering respect, curiosity, and confidence in every student., problem‑solving, training employees and community engagement. Skilled at creating a calm, structured, and encouraging learning environment where students feel seen, supported, and motivated. Tech‑savvy, organized, and quick to learn new routines, with a natural ability to build rapport and maintain continuity in the classroom. Committed to fostering respect, curiosity, and confidence in every student.

• Patient Relations Manager
• This short document was designed to help you understand what’s expected in this role, including a snapshot of both the great and – at times – challenging parts of the role. We hope you gain valuable insight from the experiences shared below, and we encourage you to ask additional role-specific questions throughout the interview process. We’ll kick things off with a few insights about the role from Position Leader, Katherine Poziemski.
• Hello, my name is Katherine and I’m the Position Leader for the Patient Relations Manager cohort! On behalf of the cohort and the rest of the company, we’re thrilled you’re considering Oak Street Health as you search for your next job opportunity.
• The Patient Relations Manager role exists to help patients navigate their current insurance coverage and understand the benefits they may qualify for. We also refer our patients to external resources, like insurance agents, to learn more about their insurance coverage options. Most importantly, we work hard to make sure finances do not get in the way of receiving great healthcare.
• Oak Street’s Patient Relations Manager (PRM) role is differentiated from similar roles elsewhere in the following ways:
• PRMs help drive patient growth and retention. We play a key role in setting the patient up for success during their first visit - the Welcome Visit. We then make sure that patients continue coming back for future appointments and stay engaged in their care.
• PRMs work closely with many different team members including care, service, and growth teams to create an unmatched patient experience. You'll be an integral part of your center.
• To be successful at Oak Street, you must:
• Excel in Your Craft: We excel at what we do. Each Oaky is proficient in their role and executes their job responsibilities in a safe, consistent, and competent manner.
• Value Inclusion: We respect one another - including patients, community members, and our fellow Oakies. We create a welcoming and engaging environment to meet people where they are.
• Be Dependable: People can trust us. We are responsive to others’ needs and exceed expectations.
• Create a Seamless Experience: We make things easy. We delight by providing a continuous end-to-end experience that is effortless.
• Strive for Continuous Improvement: We embrace innovation. Our mission to rebuild healthcare as it should be requires a commitment to continuous improvement and adaptability.
• My advice to a new Patient Relations Manager is to find a way to keep yourself organized, whether it's using a checklist, a calendar, or other tool. I start everyday with giving myself a goal, and throughout the day I track how I'm pacing towards that goal and keep myself accountable. Then, I celebrate when I accomplish what I set out to do. I'm always happy to share my organizational tips and tricks!
• Now that I’ve shared the basics, read on to hear about specific experiences from Patient Relations Managers across Oak Street!
• Below, you’ll see questions that will offer a sneak peek into the life of Evelyn Garcia, an Oaky team member who has spent a year within the Patient Relations Manager role.
• What’s a typical day-in-the-life for a Patient Relations Manager (PRM)?
• As PRMs we welcome our new patients and talk to them about everything OSH has to offer. PRMs help our patients navigate their insurance benefits and advocate for their needs. We support patients and clinical teams regarding Medicare, Medicare Advantage, Medicaid, Low Income Subsidy eligibility and additional benefits year-round, but especially during the Medicare Annual Enrollment Period (AEP). PRMs help patients navigate the healthcare system, including assisting patients with medical bill resolution.
• What do you like most about working in your role?
• It is a rewarding position. We work in collaboration with our clinical teams to provide an unmatched patient experience from the first time they walk into an OSH center and beyond.
• We are connecting our patients to the care they need to get well and stay well.
• What skills do you believe are important to be successful in this role?
• Communication skills are essential for patient relations managers, as we are responsible for communicating with patients and other staff members.
• Collaboration is needed to work as a team with outreach, clinical team and leadership to achieve company goals.
• Interpersonal communication skills and the ability to understand others to come to the best solution or make the best decision for everyone involved.
• What challenge(s) have you overcome in your role? How?
• The biggest challenge we face is when patients love their providers and the provider decides to part with OSH, patients can feel disappointed or even betrayed. We try our best to accommodate the patient by offering them the chance to meet the other providers and have the patient select who they would prefer to see instead of us electing one for them. Patient satisfaction is key to a successful practice, so we try our best to give the patients what they want. Taking steps like these shows you’re willing to do what it takes to keep them and it gives them a sense of comfort.
• What’s your favorite company value? Why?
• Radiating positive energy impacts everyone who surrounds you. Positive energy can boost our feelings of well-being, dissolve feelings of anxiety and improve communication. I believe the more positive energy you give, the more good feelings you receive in return.
• When you joined as a new hire, what surprised you about Oak Street?
• I liked that they offered different weekly events for patients in our centers. I loved seeing patients come together during chair yoga and dance classes. There were so many smiling faces everywhere. It made me happy to see them dancing, laughing and enjoying themselves.
• Below, you’ll see questions that will offer a sneak peek into the life of Tabitha Cochran, an Oaky team member who has spent 10 months within the Patient Relations Manager role.
• A typical day as a PRM starts with a morning huddle with your team and meeting with all new patients, introducing them to Oak Street, going over insurance and paperwork. Then I work my pipeline, calling and following up on patients. Most importantly, I am an insurance advocate for all patients throughout the day, including reviewing plans, completing PCP switches, and connecting patients to agents.
• The thing I enjoy most about my role is the impact I can have on a patient for the better. As the PRM you’re normally the first name a patient remembers. I like being able to listen to a patient’s needs and provide support; whether it’s telling them about benefits they didn’t know they have or something little as looking up an eye doctor for them. This provides a real difference in the patient’s lives.
• In order to be successful you need good organizational and time management skills. As a PRM you have multiple tasks throughout the day as well as seeing patients. You may be called to assist your team whether it’s clinical, outreach, or the front desk, it is important to be well organized and prepared for the day.
• Time management during the Annual Enrollment Period (AEP) because it is the busiest time for a PRM. You are seeing more patients, and many patients change insurances. Your team may need more support than usual. I overcame this challenge by setting up time zones for tasks, creating spreadsheets, and utilizing my down time at home and after hours to catch up on work and do things that I need to complete but don’t need to be in the office to do so.
• My favorite value is creating an unmatched patient experience. As a PRM I was nervous on my first day seeing patients and opening a new center. The very first patient we had joined Oak Street immediately after her first Welcome Visit. She had never been to an office where every single staff member was so kind, and had never had a primary care office where someone spent time answering all her questions about her plan.
• What surprised me is how fast our center became a family and how well we work together. It’s really a team effort to take good care of a patient. A patient may be comfortable telling a PRM something that she didn’t tell a nurse, or telling an Outreach Executive they are having trouble with housing over a social worker. It surprised me how well all departments have to communicate in order to provide the best care.
• What advice do you have for new Oakies?
• Strive for excellence, it is a very rewarding job in many ways. Oak Street will provide you with all the support and tools you will need to succeed in your role. Remember to put your best foot forth everyday, always stay positive, have a caring heart and always put the patient first.
• There you have it! A sneak peek into the Patient Relations Manager role.