Mammie White
LUMBERTON,MS
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in high-pressure environments. Skilled in active listening and critical thinking, I enhance customer satisfaction through empathetic resolutions and informed recommendations. My commitment to ongoing development has consistently contributed to positive client experiences and loyalty.
Overview
7
7
years of professional experience
Work History
Technical Support / Customer Service Representativ
Concentrix
Remote
04.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Care Associate
Walmart.com
Remote
01.2019 - 02.2021
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
Healthcare Support Specialist
HealthFirst Services
Laurel, MS
06.2017 - 12.2018
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma - General Studies
Lumberton High School
Lamar, MS05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Technical Support / Customer Service Representativ
Concentrix
04.2023 - 03.2024
Customer Care Associate
Walmart.com
01.2019 - 02.2021
Healthcare Support Specialist
HealthFirst Services
06.2017 - 12.2018
High School Diploma - General Studies
Lumberton High School