Summary
Overview
Work History
Skills
Timeline
e7
Alyssa Montiel

Alyssa Montiel

North Chicago,IL

Summary

Dynamic customer service professional with extensive experience delivering exceptional support across diverse sectors, including healthcare, insurance, and retail. Recognized for efficiently resolving customer issues while communicating complex information clearly, ensuring a positive experience in high-volume call center settings. Proficient in utilizing CRM and support platforms to manage customer interactions and maintain accuracy. Recent experience includes providing policy guidance and enrollment support for health insurance clients at GetInsured. Dedicated to offering empathetic and knowledgeable assistance that fosters trust and enhances customer satisfaction, consistently achieving high satisfaction rates.

Overview

10
10
years of professional experience

Work History

Customer Service Representativ (REMOTE)

GetInsured
07.2025 - Current
  • Provided exceptional customer service to policyholders by handling inquiries, resolving complaints, and explaining policy coverage with clarity and empathy.
  • Managed an average of 50 calls/emails per day, maintaining a 97% customer satisfaction score.
  • Served as a primary point of contact for policyholders, agents, and third parties, ensuring timely resolution of service issues.
  • Processed new policy applications, endorsements, renewals, and cancellations in compliance with company and regulatory guidelines.

Housekeeper

Abbott Laboratories
07.2024 - 07.2025
  • Maintain cleanliness and sanitation across laboratory and office environments.
  • Follow strict safety and hygiene protocols in accordance with industry standards.
  • Collaborate with facility staff to ensure high standards of cleanliness and support operations.

Receptionist

Advanced Fertility Center
01.2022 - 07.2024
  • Directed front desk operations, managing phone inquiries and patient flow.
  • Addressed patient inquiries regarding fertility services.
  • Facilitated daily administrative duties to ensure seamless clinic workflow.
  • Maintained accurate patient records and scheduling logs using Epic EMR system.

Mental Health Technician

Lake Behavioral Hospital
05.2020 - 01.2022
  • Provided direct care and supervision to children and adolescents with behavioral and emotional disorders.
  • Followed treatment plans under the direction of psychiatric and nursing staff.
  • Assisted in crisis intervention and de-escalation as needed.
  • Documented patient behavior and reported concerns to clinical team.
  • Helped facilitate group therapy sessions and recreational activities.

Mental Health Technician

Garfield Park Children’s Behavioral Hospital
07.2018 - 04.2020

Property Manager

Pelican Suites
02.2016 - 06.2018
  • Oversaw operations for 20 short-term rental units across 4 properties, managing guest check-ins/outs, scheduling cleanings, and resolving customer service inquiries.
  • Coordinated property acquisition and personally handled furnishing, shopping, and full interior decorating to prepare units for rental.
  • Delivered high-quality guest experiences through responsive communication and issue resolution, contributing to strong occupancy and satisfaction.

Skills

  • Administrative Support
  • Adobe Acrobat
  • Customer Service
  • MS Office Suite
  • Multi Tasking
  • Patient Care
  • Spanish Speaking

Timeline

Customer Service Representativ (REMOTE)

GetInsured
07.2025 - Current

Housekeeper

Abbott Laboratories
07.2024 - 07.2025

Receptionist

Advanced Fertility Center
01.2022 - 07.2024

Mental Health Technician

Lake Behavioral Hospital
05.2020 - 01.2022

Mental Health Technician

Garfield Park Children’s Behavioral Hospital
07.2018 - 04.2020

Property Manager

Pelican Suites
02.2016 - 06.2018

Similar Profiles

CREATE PROFILE
Alyssa Montiel