Sandy Montes De Oca Garcia
Passaic,NJ
Summary
Over ten years of experience as customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and successfully finding ways to resolve client's inquiry to prevent them from calling again about the same issue. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
17
17
years of professional experience
Work History
Healthcare Customer Service Representativ
Guidant Global
09.2024 - 01.2025
- Answering remote phone calls from GetCoveredNJ project to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities
- Assisted customers with enrollment and coverage questions for health insurance plans, including submitting applications over t
- Provided accurate information on benefits and eligibility
- Resolved customer inquiries and issues with a focus on customer satisfaction
- Ensured compliance with performance metrics and quality standards
- Used probing questions to understand needs and provide clear solutions
- Handled escalated issues and complex customer cases to ensure timely and effective resolution
- Provided customers with results regarding their escalations and assisted them in escalating issues when necessary
- Educating customers about plan options and assisting with decision-making
- Contingent employee for Maximus under GetCoveredNJ's marketplace project
Customer Service Representative
Conduent Business Services
12.2021 - 07.2023
- Identify customer needs to ensure the customer is provided complete and accurate information using knowledge base
- Ensured compliance with performance metrics and quality standards
- Process required transactions via web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
Package Handler
United Parcel Service
09.2016 - 04.2020
- Maintained a high level of accuracy and attention to detail while handling packages
- Efficiently scanned, loaded, and organized packages into trailers to ensure timely and accurate deliveries
- Collaborated with team members to meet daily targets and ensure efficient workflow
- Adhered to safety protocols and procedures to prevent accidents and ensure a safe working environment
Sales Representative
Yo-Yo Inc
08.2008 - 06.2016
- Assisted customers in selecting and purchasing clothing items
- Provided excellent customer service and built strong relationships to drive sales
- Managed inventory and organized store displays to enhance product visibility
- Handled returns and exchanges efficiently
- Achieved sales targets and contributed to overall store performance
- Stayed updated on current fashion trends to provide informed recommendations
- Assisted in training new employees on sales techniques and store procedures
- Utilized effective folding techniques to maintain an organized and visually appealing store layout
Education
Criminal Justice Certification - Criminal Justice
Passaic County Community College
08.2016
High school graduate -
Passaic High School
Passaic, New Jersey07.2013
Skills
- Detail-Oriented Approach
- Clear Verbal and Written Skills
- Maintaining Poise During Challenges
- Experienced in Understanding Client Requirements
- Excellent communication and interpersonal skills
- Client Support Expertise
- Multitasking Proficiency
- Administrative support
Timeline
Healthcare Customer Service Representativ
Guidant Global
09.2024 - 01.2025
Customer Service Representative
Conduent Business Services
12.2021 - 07.2023
Package Handler
United Parcel Service
09.2016 - 04.2020
Sales Representative
Yo-Yo Inc
08.2008 - 06.2016
High school graduate -
Passaic High School
Criminal Justice Certification - Criminal Justice
Passaic County Community College
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