Mamosa Mohoto
Dallas,TX
Summary
Motivated Service Worker with great social skills, communication abilities and customer service background. Dedicated to following protocol, health and safety guidelines. Pursues every opportunity to support team members and proactively address customer concerns, questions or issues. Alongside aiming to facilitate a pleasant experience for all customers.
Overview
4
4
years of professional experience
Work History
Supervisor and Floor Exhibit Guide
The Nazarene Exp
10.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Guide up to 55 customers hour through an hourly show experience
- Deliver necessary guidelines to ensure customer safety and protection
Barista
Gateway Church Gatewaypeople.com
09.2022 - Current
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
Intern Research Astronomer
Texas A&M University-Commerce
06.2022 - 08.2022
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Gathered, arranged, and meticulously corrected up to 80 files of research data daily to later create representative graphs and charts highlighting results for presentations.
- Recorded and analyzed data to produce reports of results.
- Completed research, compiled data, and assisted in timely reporting.
- Studied celestial phenomena using variety of ground-based and space-borne telescopes and scientific instruments.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others and team members.
- Learned and adapted quickly to new technology and software applications.
Planetarium Educator
Tyler Junior College
09.2021 - 05.2022
- Daily interaction with customers and school groups
- Answering inquiries about educational subject matter and merchandise
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Monitoring smooth flow of school groups and large customer groups
- Assisted coworkers and staff members with special tasks on daily basis.
- Passionate about learning and committed to continual improvement.
- Develop effective ways to transfer knowledge to customers.
College Ambassador
Kilgore College
08.2020 - 05.2021
- Represented university interests and values at various campus events and activities.
- Promoting the institution
- Distributed mail, filed documents, and answered telephone calls.
- Administered over 20 customer calls per hour
- Collaborated with other departments to promote student engagement.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Led campus tours for prospective students every semester.
- Interacted with prospective students and parents during campus tours and answering questions, and providing insight.
Cashier & Host
Brookshires Food Store
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Advocate business sales and promotions
- Staying updated on new/incoming products by business
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas
Richardson, TX05.2024
Physics
Tyler Junior College
Troup, TX05.2022
Associate of Science - Physics
Kilgore College
Kilgore, TX05.2021
Skills
- Excellent Memory
- Conflict Mediation
- POS System Operations
- Active Listening
- Team Player
- Customer Service Skills
- Sales Expertise
- Verbal and Written Communication
- Knowledge on Business Services
- Delegation Skills
- Customer Service
Timeline
Supervisor and Floor Exhibit Guide
The Nazarene Exp
10.2023 - Current
Barista
Gateway Church Gatewaypeople.com
09.2022 - Current
Intern Research Astronomer
Texas A&M University-Commerce
06.2022 - 08.2022
Planetarium Educator
Tyler Junior College
09.2021 - 05.2022
College Ambassador
Kilgore College
08.2020 - 05.2021
Cashier & Host
Brookshires Food Store
08.2020 - 05.2021
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas
Physics
Tyler Junior College
Associate of Science - Physics
Kilgore College