Manuel Gonzalez
Plano,TX
Summary
Knowledgeable Retail Sales Consultant with a decade of experience at AT&T driving sales and delivering exceptional customer service. Successful at promoting customer loyalty and satisfaction. Dedicated and dependable relationship-builder with excellent communication skills and superior work ethic. My goal is to achieve exceptional results while ensuring customer satisfaction.
Overview
16
16
years of professional experience
Work History
Retail Sales Consultant
AT&T
12.2014 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Delivered outstanding customer service through personalized recommendations and after-sales support.
- Increased sales and customer satisfaction through personalized servicing.
- Enhanced customer loyalty by offering tailored solutions that met specific needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Mentored new employees on store policies, procedures, and best practices.
Sales Support Representative
AT&T
12.2013 - 12.2014
- Supported sales representatives by managing sales floor
- Assisted with customer concerns and delivered outstanding service.
- Assisted management with inventory counts and product placement
Substitute Teacher
EPISD
01.2010 - 01.2013
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Supervisor of Operations
MBM Concrete
01.2008 - 01.2013
- Expertise in overseeing projects, preparing bids, and delivering exceptional customer service
- Proven ability to manage construction teams, coordinate with subcontractors and ensure project completion within budgets and timelines
Education
Associate of Arts - Education
The University of Texas At El Paso
El Paso, TXSkills
- AT&T Systems Expert
- Bilingual (Spanish)
- In-depth understanding of wireless products and services
- Strong problem-solver
- Adaptable
Timeline
Retail Sales Consultant
AT&T
12.2014 - Current
Sales Support Representative
AT&T
12.2013 - 12.2014
Substitute Teacher
EPISD
01.2010 - 01.2013
Supervisor of Operations
MBM Concrete
01.2008 - 01.2013
Associate of Arts - Education
The University of Texas At El Paso