Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Hosteen

Retail Sales Consultant
Aztec,NM

Summary

Energetic determined retail sales consultant, eager to help AT&T strive in sales and growth while providing excellent customer service.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Retail Sales Consultant

AT&T
Farmington, New Mexico
08.2021 - Current
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join promotional programs.
  • Provide excellent customer service skills.
  • Managed and established business accounts.
  • Managed and establish firstnet accounts.
  • Approached each transaction with fresh mind and analytical strategies to quickly resolve concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Detention Officer

San Juan County Juvenile Services
Farmington, New Mexico
05.2019 - 08.2021
  • Ensuring the safety and well-being of Juvenile Offender’s
  • Booking and releasing Juveniles
  • Conducting pat searches for prevention of contraband
  • Maintaining proper report writing
  • Reporting to Supervisor on shift following chain of command
  • Conducting daily cell searches of Juveniles
  • Transportation of Juveniles, court and appointments
  • Reporting and working with Juvenile Probation Parole Offices
  • Knowledge of hand and leg restraints
  • Use of County vehicles
  • Field Training Officer.

Correctional Officer

State Of New Mexico
Grants, New Mexico
10.2017 - 03.2018
  • Enforce the rules and regulation of the prison facility
  • Supervision of inmate’s activities
  • Use of Oleoresin Capsicum (OC Spray)
  • Use of CS gas (tear gas)
  • Staying up to date with policies and procedures
  • Search of inmate cells to prevent the possession of contraband
  • Inspection of Housing Unit to meet standards
  • Conducting security counts of inmates
  • Use of State vehicles
  • Certified with The State of New Mexico with the corrections department
  • Class #326
  • Supervision of security outside of the facility, vehicle patrol
  • Use and knowledge of less lethal firearms, bean bag and pepper ball
  • Use and knowledge of firearms, Glock 22, Remington 870 and M16 Rifle.

Correctional Officer

Core Civic
Grants, NM
10.2015 - 10.2017
  • Maintaining the safety and security of the institution
  • Supervising offender’s in a population setting
  • Maintaining the well-being of offenders
  • Staying up to date with policies and procedures
  • Staying in communication with fellow employee’s and Officer’s
  • Use of Company vehicle
  • Involved with transportation of offenders
  • Use of Oleoresin Capsicum (OC Spray)
  • Certified with The State of New Mexico with the corrections department
  • Class #326
  • Use and knowledge of firearms, Glock 22 and Remington 870.

Assistant Manager

Cash Store
Gallup, New Mexico
12.2014 - 09.2015
  • Opening and closing the store
  • Balancing drawer
  • File documents
  • Opening and closing loans
  • Providing outstanding customer service
  • Processing payments
  • Refinancing customers.

Assistant Manager

Star Loans
Gallup, NM
09.2013 - 11.2014
  • Providing excellent customer service
  • Assisting manager with new loans
  • Produce field visits to past due customers
  • Open and close loans
  • Receive payments
  • Assist customers to reach their financial needs
  • Keeping office clean while maintaining a healthy clean environment.

Education

Diploma -

Wingate High School
05.2009 - 05.2013

College - undefined

Southern New Hampshire University Online
03.2014 - 05.2015

Computer Technician and Network Technologies - Computer Networking

San Juan College
Farmington, NM
08.2019 - 12.2019

Skills

Business Expert 2021

Firstnet Expert 2021

Timeline

Retail Sales Consultant

AT&T
08.2021 - Current

Computer Technician and Network Technologies - Computer Networking

San Juan College
08.2019 - 12.2019

Detention Officer

San Juan County Juvenile Services
05.2019 - 08.2021

Correctional Officer

State Of New Mexico
10.2017 - 03.2018

Correctional Officer

Core Civic
10.2015 - 10.2017

Assistant Manager

Cash Store
12.2014 - 09.2015

College - undefined

Southern New Hampshire University Online
03.2014 - 05.2015

Assistant Manager

Star Loans
09.2013 - 11.2014

Diploma -

Wingate High School
05.2009 - 05.2013
Shawn HosteenRetail Sales Consultant