Shawn Hosteen
Retail Sales Consultant
Aztec,NM
Summary
Energetic determined retail sales consultant, eager to help AT&T strive in sales and growth while providing excellent customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Retail Sales Consultant
AT&T
Farmington, New Mexico
08.2021 - Current
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join promotional programs.
- Provide excellent customer service skills.
- Managed and established business accounts.
- Managed and establish firstnet accounts.
- Approached each transaction with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Detention Officer
San Juan County Juvenile Services
Farmington, New Mexico
05.2019 - 08.2021
- Ensuring the safety and well-being of Juvenile Offender’s
- Booking and releasing Juveniles
- Conducting pat searches for prevention of contraband
- Maintaining proper report writing
- Reporting to Supervisor on shift following chain of command
- Conducting daily cell searches of Juveniles
- Transportation of Juveniles, court and appointments
- Reporting and working with Juvenile Probation Parole Offices
- Knowledge of hand and leg restraints
- Use of County vehicles
- Field Training Officer.
Correctional Officer
State Of New Mexico
Grants, New Mexico
10.2017 - 03.2018
- Enforce the rules and regulation of the prison facility
- Supervision of inmate’s activities
- Use of Oleoresin Capsicum (OC Spray)
- Use of CS gas (tear gas)
- Staying up to date with policies and procedures
- Search of inmate cells to prevent the possession of contraband
- Inspection of Housing Unit to meet standards
- Conducting security counts of inmates
- Use of State vehicles
- Certified with The State of New Mexico with the corrections department
- Class #326
- Supervision of security outside of the facility, vehicle patrol
- Use and knowledge of less lethal firearms, bean bag and pepper ball
- Use and knowledge of firearms, Glock 22, Remington 870 and M16 Rifle.
Correctional Officer
Core Civic
Grants, NM
10.2015 - 10.2017
- Maintaining the safety and security of the institution
- Supervising offender’s in a population setting
- Maintaining the well-being of offenders
- Staying up to date with policies and procedures
- Staying in communication with fellow employee’s and Officer’s
- Use of Company vehicle
- Involved with transportation of offenders
- Use of Oleoresin Capsicum (OC Spray)
- Certified with The State of New Mexico with the corrections department
- Class #326
- Use and knowledge of firearms, Glock 22 and Remington 870.
Assistant Manager
Cash Store
Gallup, New Mexico
12.2014 - 09.2015
- Opening and closing the store
- Balancing drawer
- File documents
- Opening and closing loans
- Providing outstanding customer service
- Processing payments
- Refinancing customers.
Assistant Manager
Star Loans
Gallup, NM
09.2013 - 11.2014
- Providing excellent customer service
- Assisting manager with new loans
- Produce field visits to past due customers
- Open and close loans
- Receive payments
- Assist customers to reach their financial needs
- Keeping office clean while maintaining a healthy clean environment.
Education
Diploma -
Wingate High School
05.2009 - 05.2013
College - undefined
Southern New Hampshire University Online
03.2014 - 05.2015
Computer Technician and Network Technologies - Computer Networking
San Juan College
Farmington, NM 08.2019 - 12.2019
Skills
Business Expert 2021
Firstnet Expert 2021
Timeline
Retail Sales Consultant
AT&T
08.2021 - Current
Computer Technician and Network Technologies - Computer Networking
San Juan College
08.2019 - 12.2019
Detention Officer
San Juan County Juvenile Services
05.2019 - 08.2021
Correctional Officer
State Of New Mexico
10.2017 - 03.2018
Correctional Officer
Core Civic
10.2015 - 10.2017
Assistant Manager
Cash Store
12.2014 - 09.2015
College - undefined
Southern New Hampshire University Online
03.2014 - 05.2015
Assistant Manager
Star Loans
09.2013 - 11.2014
Diploma -
Wingate High School
05.2009 - 05.2013