Man Leung
Philadelphia,PA
Overview
6
6
years of professional experience
Work History
Waitstaff Manager
Kung Fu Tea
Philadelphia, PA
05.2023 - 09.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Restaurant Waiter
Yaki ANA
Hong Kong
06.2020 - 12.2020
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Volunteer
CCH XBD
Hong Kong
09.2017 - 06.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Computer Science
Drexel University
Philadelphia, PA06-2027
Associate of Science - Computer Science
Community College of Philadelphia
Philadelphia, PA06-2024
Skills
- Python
- Java
- Teamwork and Collaboration
- Problem-Solving
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Waitstaff Manager
Kung Fu Tea
05.2023 - 09.2023
Restaurant Waiter
Yaki ANA
06.2020 - 12.2020
Volunteer
CCH XBD
09.2017 - 06.2019
Bachelor of Science - Computer Science
Drexel University
Associate of Science - Computer Science
Community College of Philadelphia