Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Man Luo

Man Luo

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Marketing and Operation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Vice Operation Manager

Inner Journeys
01.2023 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Marketing Intern

Cheersyou
04.2022 - Current
  • Researched interesting and relevant content to capture interest and improve Social Media traffic.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Practiced search engine optimization to maximize efforts in creating brand awareness.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Helped with planning and hosting of marketing events.
  • Researched and evaluated potential new markets and products.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Collaborated with cross-functional teams to develop and implement market research strategies.

Operations Officer

Inner Journeys
04.2022 - 01.2023
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly.
  • Received the highest personal sales twice.

Public Relations Officer

Penn State CSSA
07.2021 - 06.2022
  • Sought sponsors to provide funding for the event. Contacted 4 sponsors and provided more than $30,000 in financial support to the community.
  • Connected with 6 sponsors, assist in organizing offline presentations and booth activities, so as to expand their influence among the student groups.
  • Responsible for leading and serving VIPs such as school and Chinese embassy staff in large events.
  • Work with the THON department to help them promote THON events and get fundraising.
  • Helped the International Student Office hold Orientation for Chinese students in 4 cities in China.

Education

Bachelor of Arts - Sociology

Pennsylvania State University
University Park, PA
12.2023

High School Diploma -

Bishop O'Dowd High School
Oakland, CA
05.2020

Skills

  • Staff Training
  • Multi-Unit Operations Management
  • High-Pressure Environments
  • Staff Management
  • Graphic Design
  • Social Media Marketing
  • Microsoft Office Expertise
  • Team Leadership
  • Interpersonal Communications
  • Strategic Partnership

Accomplishments

  • Promoted to Vice Operation Manager after 1 years with the company.
  • Increased company market share by 20% in just 4 months.
  • Earned the “ Top Salesperson” Award in 2022.
  • Earned the “Best Execution” Award in 2022.

Languages

Chinese (Mandarin)
Native or Bilingual
Italian
Elementary
Spanish
Elementary

Timeline

Vice Operation Manager

Inner Journeys
01.2023 - Current

Marketing Intern

Cheersyou
04.2022 - Current

Operations Officer

Inner Journeys
04.2022 - 01.2023

Public Relations Officer

Penn State CSSA
07.2021 - 06.2022

Bachelor of Arts - Sociology

Pennsylvania State University

High School Diploma -

Bishop O'Dowd High School

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Man Luo