Manadhi Amarasena
Germantown,MD
Summary
Dynamic professional with a strong background in customer service at Giant Food, adept at enhancing customer satisfaction through active listening and critical thinking. Proven ability to train staff and streamline processes, leveraging CRM systems to improve service delivery and foster loyalty. Committed to creating engaging learning environments as a Montessori Teacher.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Giant Food
04.2022 - 02.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and systems.
- Managed returns and exchanges, ensuring compliance with company policies.
- Utilized POS systems to process transactions accurately and expediently.
- Collaborated with team members to streamline workflow and improve service delivery.
- Documented customer feedback to identify trends and recommend process improvements.
- Developed strong product knowledge to assist customers effectively with their needs.
Montessori Teacher
Royal Kids Montessori Sri Lanka
01.2020 - 01.2022
- Facilitated hands-on learning experiences to support child development and engagement.
- Implemented individualized lesson plans catering to diverse learning styles and abilities.
- Organized classroom environment promoting exploration, creativity, and independence in learning.
- Developed age-appropriate educational materials enhancing cognitive growth and curiosity.
- Provided nurturing and stimulating educational environment for Number students.
Education
Diploma -
Havelock Garden Training For The Montessori Method of Educa
Colombo Sri LankaGED - Art
Nalanda Girls College
Minuwangoda Sri Lanka12.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Follow-up skills
- Customer relationship management (CRM)
- Quality control
Languages
Sinhalese
Full Professional
Timeline
Customer Service Representative
Giant Food
04.2022 - 02.2025
Montessori Teacher
Royal Kids Montessori Sri Lanka
01.2020 - 01.2022
Diploma -
Havelock Garden Training For The Montessori Method of Educa
GED - Art
Nalanda Girls College