Manases Diaz
Houston
Summary
Focused professional with strong problem-solving skills and experience in high-pressure environments. Delivers attentive service and communicates effectively with diverse individuals while ensuring accuracy in fast-paced settings. Committed to safety and quality standards, with a background in leadership and a collaborative approach.
Overview
8
8
years of professional experience
Work History
Bakery/Coffee Barista
Whole Food Market
Sugar Land
2024.09 - Current
- Managed cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of coffee bar area, ensuring a welcoming environment for customers.
- Collaborated with team members to ensure smooth service operations.
- Restocked supplies and monitored inventory levels regularly.
- Trained new baristas on operational procedures and standards, promoting consistency in service quality.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Greeted guests warmly, enhancing customer experience with attentive service.
Deli/Bakery
HEB Grocery Store
Houston
2023.02 - 2024.09
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation, utilizing effective interpersonal skills to enhance their experience.
- Executed daily tasks with accuracy and efficiency, contributing to smooth operations.
General Manager
Chipotle Mexican Grill
Houston
2018.06 - 2023.02
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations that upheld high service standards, leading to increased customer satisfaction.
- Resolved customer complaints promptly, ensuring adherence to quality standards in service delivery.
- Trained and developed team members to enhance performance and teamwork.
- Implemented company policies that fostered a positive work environment, enhancing employee morale.
Education
Associate of Applied Science - Radiology
Houston Community College
Houston, TXSkills
- Management experience
- Coffee machinery
- Customer service experience
- Cash handling
- Quality standards
- Workplace safety
- Efficiency optimization
- Problem resolution
- Team leadership
- Team player
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Bakery/Coffee Barista
Whole Food Market
2024.09 - Current
Deli/Bakery
HEB Grocery Store
2023.02 - 2024.09
General Manager
Chipotle Mexican Grill
2018.06 - 2023.02
Associate of Applied Science - Radiology
Houston Community College