Manav Kathir
Pittsburgh,PA
Summary
Highly organized and detail-oriented Optometric Technician / Front Desk Receptionist with previous research experience and exposure to a variety of healthcare scenarios. Seeking to utilize multitasking, time management and customer service skills to confront any task. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Optometric Technician / Front Desk Receptionist
Raleigh Eye Care
07.2021 - Current
- Greeting guests at front desk and managing check-in process
- Answering multi-line phone system to respond to inquiries
- Scheduling, coordinating, and confirming appointments
- Creating and updating patient records through EHR software
- Performing auto-refractions, checking intraocular pressures, and rooming patients
- Training patients in insertion and removal of contact lenses
- Ordering and dispensing contact lenses to patients
Research Volunteer
UPMC Department Of Ophthalmology
09.2022 - 01.2023
- Participated in the Laboratory of Ocular Biomechanics to analyze the effects of photomodulation on the
mechanical properties of collagenous connective tissue - Utilized instant polarized light microscopy (IPOL) to produce images that allow for the quantification of
changes in collagen fiber microstructure and orientation - Employed a customized MATLAB program to calculate tissue strain and measure stretch-induced tissue
deformation
Student Shadow
UPMC Vision Institute
02.2021 - 05.2021
- Shadowed Dr. Ellen Butts, who provided constant exposure to patients in multiple UPMC locations
- Spent over 80 hours gaining important knowledge and insight about the life of an optometrist
- Observed procedures such as slit-lamp microscopy, indirect ophthalmoscopy, dilation, and the use of the phoropter during refraction
Student
Center For Emergency Medicine Of Western PA, Inc.
06.2019 - 08.2019
- Completed Emergency Medical Technician Certification course (Did not attempt EMT Certification exam)
Customer Service Associate
Chipotle
02.2019 - 08.2019
- Received customer orders and ensured that they were filled
- Provided primary customer support in a fast-paced environment
- Explained details about a multitude of options to inform customers and guide purchasing decisions
- Recommended items to customers based on specific needs and explained features and benefits
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
Research Trainee
UPMC Department Of Anesthesiology
07.2018 - 08.2018
- Partook in data entry regarding Enhanced Recovery After Surgery (ERAS)
- Assisted with study involving Drosophila melanogaster model of sepsis
Youth Volunteer
Veterans Affairs Medical Center
06.2016 - 08.2018
- Escorted, played games with, and served lunch to patients
- Assisted paid staff in outpatient clinics, public relations, hospice programs, home-based primary care and outreach centers
- Supported the ceramics department by teaching arts and crafts to patients
Education
Bachelor of Science - Biological Sciences
University of Pittsburgh
Pittsburgh12.2023
Skills
- Front Desk Operations
- Maintaining Patient Records
- Team Collaboration
- Adaptability
- Revolution EHR Software
- Insurance Processing
- Customer Complaint Resolution
- Product Knowledge
- Safety and Compliance
Timeline
Research Volunteer
UPMC Department Of Ophthalmology
09.2022 - 01.2023
Optometric Technician / Front Desk Receptionist
Raleigh Eye Care
07.2021 - Current
Student Shadow
UPMC Vision Institute
02.2021 - 05.2021
Student
Center For Emergency Medicine Of Western PA, Inc.
06.2019 - 08.2019
Customer Service Associate
Chipotle
02.2019 - 08.2019
Research Trainee
UPMC Department Of Anesthesiology
07.2018 - 08.2018
Youth Volunteer
Veterans Affairs Medical Center
06.2016 - 08.2018
Bachelor of Science - Biological Sciences
University of Pittsburgh
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