Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Manaya Perry

Summary

Results-oriented healthcare professional with experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable and reliable with qualities to help blend advanced organizational, technical, and business acumen. Skillfully coordinates resources and administrative support to keep operations smooth and boost team productivity. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

1
1
year of professional experience

Work History

Support Coordinator

TrialCard
04.2023 - Current
  • Worked with other departmental staff to answer prescriber, patient, and family questions and efficiently resolve problems.
  • Maintained and verified the accuracy of records and generated miscellaneous reports.
  • Collaborated with other teams and prescribers to identify and resolve patient issues quickly and professionally.
  • Coordinated calls and tasks for internal teams and external groups such as prescribers, MDOs, pharmacies, and insurance companies.
  • Set priorities and problem-solved workflow issues to maintain rapport with patients, clients, and managers.
  • Performed general administrative duties by shipping medications, maintaining consent, updating documents in patient accounts, and communicating status updates to prescribers, patients, and their families.

Medical Reimbursement Specialist

McKesson
09.2022 - 04.2023
  • Collaborated with insurance companies to resolve disputes.
  • Assisted in reconciling deposit and patient collections.
  • Used data entry skills to accurately document and input patient information.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Researched and resolved routine and complex issues.
  • Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Lead Medical Scribe

Robin Healthcare
06.2022 - 11.2022
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Virtually attended patient appointments and wrote a narrative account of events using proper abbreviations, grammar, and spelling.
  • Used EPIC and NextGen to input diagnoses, treatments, and prescriptions into a computerized patient record system.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.

Education

MBA - Healthcare Management

Western Governors University
Salt Lake City, UT
05.2024

Bachelor of Science - Public Health

East Carolina University
Greenville, NC
05.2022

Skills

  • Administrative and Operations Support
  • Report Preparation and Analysis
  • Patient Satisfaction
  • Handling Complaints
  • Individualized Patient and Family Support
  • Conflict Resolution Techniques

Timeline

Support Coordinator

TrialCard
04.2023 - Current

Medical Reimbursement Specialist

McKesson
09.2022 - 04.2023

Lead Medical Scribe

Robin Healthcare
06.2022 - 11.2022

MBA - Healthcare Management

Western Governors University

Bachelor of Science - Public Health

East Carolina University

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Manaya Perry