Mandee Delatorre
Nipomo,CA
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively supervised or unsupervised and quickly mastering new skills. Great at multitasking. Willing to work in any department. Work well with others and performs well in high pace, high stress environments. Very reliable, dependable and flexible.
Overview
23
23
years of professional experience
Work History
Facility Supervisor
Wilcox Mesa
Nipomo
06.2015 - 01.2024
- Supervised daily operations to ensure facility maintenance and safety compliance.
- Coordinated schedules and assigned tasks to facility staff for efficient workflow.
- Managed inventory of supplies and equipment.
- Managed crisis intervention.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Trained new employees on facility protocols and safety procedures effectively.
- Supervised staff.
- Provided training to staff on proper safety protocols and operating procedures.
Shaws Steakhouse
Guggia Farms
Santa Maria, CA
06.2014 - 06.2015
- Server/ waitress: completed day-to-day duties accurately and efficiently.
- Prepared and served food.
- Took inventory and stocked food items and merchandise.
- Handled cash and credit card payments.
- Took reservations and sold gift cards.
- Worked successfully with diverse group of coworkers to accomplish goals set out by service manager at the beginning of each shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge of types and cuts of meat, new or promotional menu items through continuing education and advanced training.
Server
Huckleberry’s Restaurant
Pismo Beach, California
04.2014 - 04.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled large amounts of cash and processed credit card payments.
- Took inventory and stocked food items.
- Seated guests.
- Prepared salads, deserts and specialty items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Server
Olive Garden Restaurant
San Luis Obispo, California
08.2011 - 10.2014
- Greeted and seated guests.
- Prepared and served salads.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to communicate special requests.
- Took inventory and stocked food items.
- Processed transactions accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area.
- Assisted in training new servers on restaurant procedures.
- Handled customer inquiries and resolved complaints professionally.
- Prepared drink orders and served beverages promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Red Lobster Restaurant
Santa Maria
09.2004 - 05.2007
- Provided exceptional customer service to enhance dining experiences.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to communicate special requests.
- Maintained cleanliness and organization of dining area.
- Processed transactions accurately using point-of-sale system.
- Prepared drink orders and served beverages promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Juvenile Detention Officer
San Luis Obispo County
Nipomo
06.2001 - 08.2005
- Conducted regular safety and security checks throughout the facility.
- Implemented behavior management techniques to ensure compliance with facility rules.
- Trained new staff on operational procedures and safety protocols.
- Documented incidents and maintained accurate records of resident behavior.
- Collaborated with social workers and counselors to support resident needs.
- Facilitated group discussions to promote conflict resolution among residents.
- Completed daily reports.
- Facilitated communication between detainees and their families when appropriate.
- Provided guidance regarding legal rights and responsibilities of juvenile offenders.
- Helped facilitate transition back into society by providing resources such as job placement assistance or housing referrals.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Observed and recorded progress of each juvenile offender.
- Followed medical orders and dispensed medications, when needed.
- Provided emotional and physical support to juveniles in detention facilities.
- Transported juvenile detainees to court hearings or other appointments as required.
- Intervened during crisis situations involving detainees to de-escalate potential conflicts.
- Maintained records of individual detainees' progress and behavior while in custody.
- Managed daily schedules and activities for youth residents.
Server
Jocko’s steakhouse
Nipomo
02.2001 - 04.2004
- Provided exceptional customer service to enhance dining experiences.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to communicate special requests.
- Maintained cleanliness and organization of dining area.
- Assisted in training new servers on restaurant procedures.
- Handled customer inquiries and resolved complaints professionally.
- Prepared drink orders and served beverages promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZAssociate of Science - Criminal Justice
Allan Hancock College
Santa Maria, CASkills
- Thrives in high pace, high stress, work environments
- Excellent interpersonal communication and people skills
- Time management
- Multitasking
- Customer service
- Team supervision
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
Timeline
Facility Supervisor
Wilcox Mesa
06.2015 - 01.2024
Shaws Steakhouse
Guggia Farms
06.2014 - 06.2015
Server
Huckleberry’s Restaurant
04.2014 - 04.2015
Server
Olive Garden Restaurant
08.2011 - 10.2014
Server
Red Lobster Restaurant
09.2004 - 05.2007
Juvenile Detention Officer
San Luis Obispo County
06.2001 - 08.2005
Server
Jocko’s steakhouse
02.2001 - 04.2004
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Science - Criminal Justice
Allan Hancock College