Mandeep Ghai
Fort Mill,SC
Summary
PTCB certified Pharmacy Technician excited to bring 30 year background in retail pharmacies to a growing team. Well-versed in all elements of medication dispensing, medication adherence, immunization, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Hardworking and reliable pharmacy technician with strong ability in prescription management. Offering leadership and innovation. Highly organized, proactive and punctual with team-oriented mentality. I am always striving to provide a superior experience to all patients.
Overview
32
32
years of professional experience
Work History
Managed Care Clinical Pharmacy CPhT
Atrium Health
Charlotte, NC
01.2023 - Current
- Created detailed reports outlining findings related to medication-related problems identified through chart review activities.
- Identified discrepancies between medications prescribed by different healthcare providers.
- Conducted follow-up calls to patients regarding their medication regimens.
- Provided education and support to patients on the importance of taking medications correctly and safely.
- Collaborated with pharmacists, physicians, insurance companies and other healthcare professionals to resolve any issues related to medication management.
- Provided feedback on employee performance reviews for pharmacy technicians.
- Participated in regular meetings with management team to discuss operational needs.
- Assisted in resolving prescription errors or discrepancies.
- Maintained accurate documentation of all activities related to medication reconciliation process.
- Coordinated patient care plans with pharmacies for timely delivery of medications.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Developed strategies for improving workflow processes related to medication reconciliation services.
- Collaborated with pharmacy team members on special projects as assigned.
- Provided medication management services to clients.
- Monitored client's adherence to prescribed medications and discussed any issues with physicians as needed.
- Collaborated with multidisciplinary teams to ensure optimal care coordination and patient outcomes.
- Attended continuing education seminars related to medication management best practices.
- Assisted in resolving insurance coverage issues related to medication access.
- Provided support for family members who are caregivers for elderly or disabled individuals taking multiple medications.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Offered training and support to keep team members motivated and working toward objectives.
Lead Pharmacy Technician
CVS Health
Fort Mill, SC
10.2021 - 01.2023
- Leading a team of pharmacy techs in a high volume store by setting exemplary standards of customer service and helping in the growth of the pharmacy business.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Pharmacy Technician
CVS Health Retail
Fort Mill, SC
09.2018 - 10.2021
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Photo Lab Supervisor
CVS Health
New York, NY
07.2006 - 07.2018
- Leading and managing all operations of the photo lab and customer service in a high volume store
- Supervised and trained staff on the use of photo lab equipment, such as scanners, printers, and digital cameras.
- Ensured that all prints were accurate to customer specifications before delivery.
- Created a safe work environment for employees by adhering to safety protocols and regulations.
- Monitored production levels to ensure that deadlines were met in a timely manner.
- Conducted regular maintenance checks on equipment to ensure optimal performance.
- Resolved customer complaints in a professional and efficient manner.
- Identified areas for improvement within the photo lab processes and implemented changes accordingly.
Shift Supervisor
CVS Health Retail
New York, NY
04.1992 - 04.2005
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Developed strategies for improving operational efficiency and customer service levels.
- Completed opening and closing duties to facilitate business operations.
Education
Telecommunications and electronics engineering -
Women's Polytechnic
Skills
- Microsoft office (1 year)
- Managing Records
- Overseeing Schedules
- Immunization Services
- Insurance Billing
- Typing
- Medical Billing
- Medical Terminology
- Insurance Verification
- Data entry
- Telecommunication
- Patient Care Coordination
- Patient Chart Review
- Patient Communication
- Medication Error Prevention
- Pharmacy CoordinatioN
- Hipaa And Confidentiality
- Billing Coordination
- Team Collaboration And Motivation
- Team Development
Languages
Hindi, Expert
Languages
Hindi
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Managed Care Clinical Pharmacy CPhT
Atrium Health
01.2023 - Current
Lead Pharmacy Technician
CVS Health
10.2021 - 01.2023
Pharmacy Technician
CVS Health Retail
09.2018 - 10.2021
Photo Lab Supervisor
CVS Health
07.2006 - 07.2018
Shift Supervisor
CVS Health Retail
04.1992 - 04.2005
Telecommunications and electronics engineering -
Women's Polytechnic