Mandeep Kaur
Peabody,USA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
03.2024 - Present
- Responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner. Securing high-profile events, important figures and/or anything that includes or impacts our transportation systems.
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported onto aircraft
- Retaining and implementing knowledge of all applicable Standard Operating Procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
Assistant Manager
KANE'S DONUTS
09.2019 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Balance all cash drawers for the store daily and deposit into store account.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service
DUNKIN' DONUTS
06.2017 - 09.2019
- Handling cash register and daily settlement
- Deliver exceptional customer service by servicing members timely and efficiently
- Able to perform all duties related to my position
Customer Service Agent
SWISSPORT (Emirates Airlines)
02.2014 - 12.2016
- Check-in passengers
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded proactively and positively to rapid change..
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
ADARSH SENIOR SECONDARY SCHOOL
Punjab, India01.2007
Timeline
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
03.2024 - Present
Assistant Manager
KANE'S DONUTS
09.2019 - 01.2024
Customer Service
DUNKIN' DONUTS
06.2017 - 09.2019
Customer Service Agent
SWISSPORT (Emirates Airlines)
02.2014 - 12.2016
High School Diploma -
ADARSH SENIOR SECONDARY SCHOOL
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