Mandel Roberson
Sunrise,FL
Summary
Driven professional with a proven track record in customer service and logistics, notably with Vroom Zoom Rentals. Excelled in building rapport and problem-solving, enhancing client satisfaction and operational efficiency. Skilled in computer usage and scheduling, adept at leading by example and fostering positive outcomes. Achieved a significant increase in on-time deliveries and appointment setting accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Appointment Setter
Vroom Zoom Rentals
Deerfield Beach, FL
07.2020 - 11.2024
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Documented all activities related to appointment setting processes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Called no shows and cancellations to reschedule.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Resolved customer complaints promptly and efficiently.
Delivery driver
HD Supply
Hollywood, FL
07.2018 - 09.2019
- Obey traffic laws and follow established traffic and transportation procedures
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Report any mechanical problems encountered with vehicles
- Present bills and receipts and collect payments for goods delivered or loaded
- Load and unload trucks, vans, or automobiles
- Verify the contents of inventory loads against shipping papers
- Turn in receipts and money received from deliveries
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
- Drive trucks equipped with public address systems through city streets to broadcast announcements for advertising or publicity purposes
Delivery Driver
DoorDash
Fort Lauderdale, Fl
11.2012 - 02.2018
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Kept accurate logs of all deliveries and trips.
Call Center Representative
Pro Staffing Agency
Boston, MA
08.2008 - 05.2012
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained strong call control and quickly worked through scripts to address problems.
Driver/Av Tech
Presentation Services
Framingham, MA
09.2006 - 02.2008
- I Delivered Av equipment to events
- Set up & breakdown of equipment
- Maintained inventory of equipment in Warehouse
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
Education
High School Diploma -
Hydepark High
Hyde Park, MA06-1996
Skills
- Positive attitude
- Building rapport
- Computer skills
- Lead generation
- High-volume call reception
- Problem-solving
- Clear communication
- Goal oriented
- Work Planning and Prioritization
- Willingness to learn
- Scheduling appointments
Certification
- Tandberg Certified
Languages
English
Professional
French Creole
Professional
Timeline
Appointment Setter
Vroom Zoom Rentals
07.2020 - 11.2024
Delivery driver
HD Supply
07.2018 - 09.2019
Delivery Driver
DoorDash
11.2012 - 02.2018
Call Center Representative
Pro Staffing Agency
08.2008 - 05.2012
Driver/Av Tech
Presentation Services
09.2006 - 02.2008
- Tandberg Certified
High School Diploma -
Hydepark High
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