Personal Expression Manager
Carlton Senior Living
San Jose, CA
04.2009 - 11.2021
- Designed daily activity programs to encourage entertainment, relaxation, socialization, and fulfillment for residents.
- Organized large events and small personal parties.
- Interacted with residents and families by addressing questions and concerns and providing the best customer experience.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Managed employee schedules, payroll and recordkeeping.
- Organized services such as transportation to appointments and desired destinations with promptness and professionalism.
- Established positive rapport with customers, managers and team members to maintain positive and successful work environment.
