Summary
Overview
Work History
Education
Skills
Credentials Certifications
Timeline
Generic

Mandi Floyd

Medford,OR

Summary

Currently pursuing a master’s degree in project management, I bring over 13 years of experience in patient access and pre-service. My expertise lies in being detail-oriented and employing strategic thinking to enhance operational efficiencies. Known for my collaborative approach, I excel in fostering teamwork and driving project success.

Overview

26
26
years of professional experience

Work History

Revenue Cycle Patient Access Manager

Asante Health System
07.2022 - Current
  • Created and implemented Emerging Leaders Program for succession planning
  • Developed an optimized training program which resulted in quality assurance score improvement from 68% to 95%
  • Improved annual turnover from 45% to 25%
  • Implemented operational efficiencies for increased point-of-service collections by $1.8M annually
  • Reduced eligibility and coverage related denials by 5%
  • Facilitated cross-functional teams to identify workflow efficiencies
  • Implemented automation for improved patient experience and operational efficiency
  • Defines and manages project plans and goals
  • Develops status reports or communication plans and keeps leadership and key stakeholders apprised of project progress and ensures project plans and deliverables are met and in alignment with organizational goals
  • Responsible for developing plans and strategies, setting standards, and identifying outcomes
  • Leads projects and manages deliverables, acts as primary point of contact in the resolution of significant project issues and removal of project barriers
  • Implemented process improvement project for imaging load balancing across the organization for improved efficiency resulting in decreased patient access time from referral to appointment from 20 days to 10 days.

Patient Access Supervisor, ARRMC Emergency Department

Asante Health System
03.2021 - 07.2022
  • Contributes to Asante’s operations by planning, designing, implementing, and maintaining programs, policies, and management systems in all facets of the Department
  • Created cross-functional groups for process improvement and denials reduction
  • Increased average monthly point-of-service collections from $25K to $75K over the last fiscal year by implementing consistent collection processes and staff training
  • Press Ganey Tier 1 Team rating 2021
  • Tracks and trends feedback and reports that are related to team’s performance and efficiency
  • Collaborates with staff, Director and other supervisors regarding innovations and optimal methods to improve efficiency and performance while complying with regulatory requirements.

Gunner’s Mate

United States Navy
06.1998 - 05.2000
  • Served as courier between legal office and imprisoned personnel to help with correspondence in preparation of court martial cases
  • Coordinated retirement ceremonies and prepared letter of indebtedness for military personnel
  • Trained in weapon systems maintenance
  • Served as Secretary to the Legal/Administrative Officer at Naval Intermediate Maintenance Facility, Pacific Northwest

Education

Masters Business Administration -

Southern Oregon University
Ashland, OR

BA Interdisciplinary Liberal Arts -

Colorado State University
Fort Collins, CO

Skills

  • Effective written and verbal communication
  • HIPAA Compliance
  • Effective problem solving
  • Team Management
  • Critical Thinking
  • Decision-Making
  • Multidisciplinary team collaboration
  • Process Implementation
  • Performance monitoring
  • Data Analysis
  • Risk Management
  • Epic Systems

Credentials Certifications

  • NAHAM Certified Healthcare Access Manager (CHAM)
  • HFMA member and speaker for local HFMA-related events
  • EPIC Credentialed Trainer

Timeline

Revenue Cycle Patient Access Manager

Asante Health System
07.2022 - Current

Patient Access Supervisor, ARRMC Emergency Department

Asante Health System
03.2021 - 07.2022

Gunner’s Mate

United States Navy
06.1998 - 05.2000

Masters Business Administration -

Southern Oregon University

BA Interdisciplinary Liberal Arts -

Colorado State University

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Mandi Floyd