Crystal Porter
CALUMET PARK,IL
Summary
Dedicated Patient Account Analyst and Project Manager bringing 14 years' experience in customer service/healthcare support and project management. Well-developed analytical skills, communication, time management and problem-solving abilities. Highly developed in critical thinking and problem solving .
Overview
17
17
years of professional experience
Work History
Revenue Cycle/Patient Account Analyst/Project Manager
University of Chicago Hospital
Chicago, IL
05.2012 - Current
- Quality Improvement
- Project Management
- Manages complex projects, and creates project plans, schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics
- Ensured clear and efficient communication with sponsors, stakeholders, and project teams.
- Helps plan change management tasks required to accept, adapt, and support the initiative such as effective communication, adequate training, and documentation
- Implements best practices, internal policies, security, and regulatory policies into the projects as needed.
- Leads and manages multiple project teams dedicated to enhancing processes in Health Care Revenue Cycle Systems
- Assists in program implementation
- Vendor Management
- Manages daily operational obligations of projects, ensuring accurate and complete documentation.
- Develops processes, performs gap analysis, and delivers summaries.
- Manage and support compliance handling
- Comp Data Analytics Lead
- Performs staff quality assurance/productivity audits
- Analyze accounts, processes, and uses systems to find root causes of defects.
- Collaborated between finance and Case Management, overseeing the review and approval process for monthly budgets ranging from $20-$50 million dollars.
- Coordinated with internal and external IT staff to implement system and processing changes for compliance, revenue optimization, and efficiency.
- Key responsibilities including billing and follow-up tasks in revenue integrity and accounts payable roles.
Food Service Worker / Food Service Cook
03.2012 - 05.2015
- Worked collaboratively with patient services team to deliver quality nutrition orders, provided customer service support in retail areas, maintained compliance with HACCP standards during meal preparation.
Patient Advocate / Call Center Representative
Loyola University Medical Center
Maywood, IL
04.2008 - 03.2012
- Patient registration, entered personal information during registration, Patient appointment and procedure scheduling, Entered relevant data for incoming lab results, Insurance Verification
Operations Processor
National City Bank
Chicago, IL
11.2007 - 03.2008
- Processing checks, Encoding customer banking information
Education
Discipline Agile Scrum Master Certification -
Project Management Institute
01-2024
MA in Organizational Leadership -
Concordia University
08.2020
B.S in Healthcare Leadership -
National Louis University
06.2017
Skills
- HIPAA Understanding
- Team Collaboration
- Collections Experience
- Verbal and Written Communication
- Administrative Support
- Applications
- Insurance Collaboration
- Regulatory Compliance
- Healthcare Environment Experience
- Healthcare Revenue Systems Experience
- Analytical
- Time Management
Technology Summary
- Proficient in Microsoft Office Suite
- Proficient in EPIC health record software
- Soarian Financials
- HealthCare Revenue Systems
References
Furnished upon Request
Timeline
Revenue Cycle/Patient Account Analyst/Project Manager
University of Chicago Hospital
05.2012 - Current
Food Service Worker / Food Service Cook
03.2012 - 05.2015
Patient Advocate / Call Center Representative
Loyola University Medical Center
04.2008 - 03.2012
Operations Processor
National City Bank
11.2007 - 03.2008
Discipline Agile Scrum Master Certification -
Project Management Institute
MA in Organizational Leadership -
Concordia University
B.S in Healthcare Leadership -
National Louis University
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