Mandi Jacober
East Liverpool,OH
Summary
Dynamic leader with a proven track record at American Auto Shield, excelling in purchasing strategies and fostering team collaboration. Enhanced department efficiency and customer satisfaction through innovative training programs and process improvements. Skilled in multitasking and prioritizing, achieving significant advancements in staff development and operational excellence.
Overview
18
18
years of professional experience
Work History
Parts Department Supervisor
American Auto Shield
Lakewood, CO
08.2022 - Current
- Fostered a culture of continuous improvement, encouraging staff to identify and suggest process improvements for increased departmental efficiency.
- Ensured compliance with industry regulations regarding safe storage and disposal of hazardous materials within the parts department.
- Maintained a clean and well-organized workspace, promoting efficiency and safety among staff members.
- Evaluated employee performance regularly through constructive feedback sessions that led to measurable improvements in their job performance.
- Developed employee training programs, resulting in increased proficiency and reduced errors in parts handling.
- Collaborated with service department to ensure timely availability of required parts, minimizing customer wait times.
- Coordinated with other departments to share best practices and streamline processes across the organization.
- Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
- Streamlined parts ordering process for increased accuracy and timeliness of deliveries.
- Oversaw the accurate processing of returns and exchanges, maintaining a high level of customer satisfaction.
- Provided ongoing mentorship to junior staff members, fostering their professional development within the company.
- Supervised team of parts department employees, improving overall productivity and customer satisfaction.
- Established effective communication channels with vendors to optimize supply chain efficiency.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Promoted business' development by building and maintaining relationships with new clients.
Parts Team Lead
American Auto Shield
Lakewood, CO
06.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Claims Adjuster/ Parts Representative
American Auto Shield
Arvada, CO
11.2008 - 06.2020
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Receptionist
American Auto Shield
Arvada, CO
11.2006 - 09.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Diploma -
Pomona High School
Arvada, CO05.2002
Skills
- Purchasing strategies
- Forecasting abilities
- Customer Service Management
- Staff Training and Development
- Goal Setting and Achievement
- Employee Motivation
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Team Collaboration
Timeline
Parts Department Supervisor
American Auto Shield
08.2022 - Current
Parts Team Lead
American Auto Shield
06.2020 - 08.2022
Claims Adjuster/ Parts Representative
American Auto Shield
11.2008 - 06.2020
Receptionist
American Auto Shield
11.2006 - 09.2008
Diploma -
Pomona High School