Mandi Johnson
Thompson,ND
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
1
1
Certification
6
6
years of post-secondary education
26
26
years of professional experience
Work History
Back End Supervisor
Lowe's Home Improvement
Grand Forks, North Dakota
10.2007 - Current
- Supervised Lowe's sales floor associates and maintained daily store operations.
- Coordinated customer service support for Lowe's home improvement shoppers.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer concerns and escalated issues to store management.
- Trained new associates on safety, service, and store procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Enforced safety standards and inspected work areas for compliance.
- Created new strategies for improving customer service standards within the organization.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Tracked progress on projects and provided timely feedback to staff members.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored inventory levels and organized replenishment for Lowe's merchandise.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed merchandising, stocking, and product recovery across department aisles.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Entered data into records databases and verified information for completeness.
- Prepared correspondence, reports, and routine office forms.
- Reviewed documents for errors and corrected missing information.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Received inbound shipments and verified packing slips against purchase orders.
- Unloaded trucks and moved merchandise to designated storage locations.
- Inspected deliveries for damage and reported discrepancies to warehouse supervisors.
- Updated receiving records in inventory systems and shipment logs.
- Labeled, tagged, and sorted goods for proper warehouse placement.
- Coordinated with vendors and carriers to resolve delivery issues.
- Secured receiving area and followed company safety procedures during deliveries.
- Supported warehouse operations by organizing returns and backordered merchandise.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Updated inventory records to reflect new stock levels.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Used vendor knowledge to determine shipping procedures, routes and rates.
Customer Service Representative
Hugo's
Grand Forks, North Dakota
01.2001 - 06.2009
- Coordinated customer service support for shoppers, enhancing overall shopping experience.
- Greeted customers at service desk, providing professional and friendly assistance to resolve inquiries.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Responded to phone and in-person inquiries about products and services, ensuring customer satisfaction.
- Processed payments and issued receipts for purchases of goods and services.
- Processed transactions, exchanges, and refunds with accuracy
- Trained new associates on desk routines and customer service standards
- Balanced cash registers daily to ensure accurate financial reporting
Education
Bachelor of Business Administration And Management -
University of North Dakota
Grand Forks, ND 08.2003 - 06.2009
Red River High School
Grand Forks, North DakotaSkills
- Inventory management
- Inventory control
- Shipping operations
- Receiving management
- Receiving procedures
- Warehouse operations
- Shipping and receiving
- Retail operations
- Safety training
- Effective communication
- Forklift certified
Certification
- Forklift Certified
Accomplishments
- National Honor Society
Volunteer work
- I spent the better part of 15 years teaching church school and also served as a member on the Board of Education at Sharon Lutheran for four years.
References
References available upon request.
Timeline
Back End Supervisor
Lowe's Home Improvement
10.2007 - Current
Bachelor of Business Administration And Management -
University of North Dakota
08.2003 - 06.2009
Customer Service Representative
Hugo's
01.2001 - 06.2009
Red River High School