Mandi Miller
Aeropostale
Dillsburg,PA
9
years of professional experience
Experienced retail leader with a strong background in staff management, training, and customer service. Known for guiding teams, solving problems, and keeping daily operations running smoothly.
Work History
Part Time Supervisor
1 Year 7 Months- Supervised sales floor operations, ensuring associates delivered consistent customer service and brand standards.
- Monitored cash wrap and POS transactions to support accurate, efficient checkout processing.
- Trained new associates on product knowledge, fitting room recovery, and daily store procedures.
- Coordinated opening and closing tasks, including merchandising resets and stockroom organization.
- Resolved customer concerns promptly while reinforcing a positive shopping experience and team accountability.
Sales Consultant
3 Years 3 Months- Recommended wireless devices, plans, and accessories aligned with customer needs and budget.
- Explained product features, promotions, and coverage options using clear, consultative communication.
- Resolved billing, service, and device support issues to improve customer satisfaction.
- Processed activations, upgrades, and account changes accurately through point-of-sale systems.
- Managed inventory, device merchandising, and store readiness to support smooth sales operations.
- Built trusted customer relationships through follow-up, problem-solving, and personalized service.
- Trained new associates on sales processes, carrier procedures, and customer engagement standards.
Part Time Assistant Manager
5 Years 1 Month- Led daily store operations, ensuring sales floor readiness, customer service, and brand presentation standards.
- Trained associates on POS procedures, product knowledge, and service expectations to support consistent execution.
- Monitored inventory levels, processed replenishment, and maintained organized stockroom conditions.
- Supported opening and closing procedures, including cash handling, safe counts, and operational checklists.
- Coordinated visual merchandising updates to align displays with promotional directives and seasonal launches.
- Resolved customer concerns promptly, strengthening satisfaction and protecting store reputation.
- Enforced loss prevention practices, reducing shrink risk through diligent floor awareness and policy compliance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Arts - Liberal Arts
Skills
Customer service
Customer engagement
Training and mentoring
Staff management
Attention to detail
Decision-making
Employee motivation
Goal-driven
Timeline
Part Time Supervisor
Aeropostale
03.2025 - CurrentRead More
Sales Consultant
Victra
12.2021 - 03.2025Read More
Part Time Assistant Manager
Lids
09.2017 - 10.2022Read More
Suffolk County Community College
Associate of Arts from Liberal Arts
Read More