Mandi Mitchell
Flowery Branch,GA
Summary
Results-oriented manager offering over 25 years high-level experience in multiple styles of retail environments. Directly trained multiple levels of management and team members to help excel their business through inventory management, sales productivity, PNL management, and client building activities. Successfully took multiple different teams to winning top achievement awards.
Sales professional with focus on delivering results and maintaining high standards. Adept at developing and executing sales strategies that align with business objectives. Reliable team player who adapts to changing market conditions and prioritizes collaboration. Skilled in market analysis, relationship management, and effective communication.
Overview
23
23
years of professional experience
Work History
Senior Sales Lead
Signet Jewelers
Buford, GA
09.2024 - Current
- Helped prepare store daily for promotions and visual
- Assist in training new team members on all software and programs to help maximize their ability
- Work book of business to build sales and customer loyalty
- Cultivate clientele through relationship building and problem solving
- Lead team in sales and service goals
- Assist District in additional store needs
Store Manager
Signet Jewelers
Atlanta, GA
05.2019 - 09.2024
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Rotated inventory and displays to maximize profits and salability of product and services
- Supervised day to day operations to meet performance, quality and service expectations
- Recruit, train, coach and develop new team members
- Lead team of managers as we transitioned to home during Covid teaching software and utilizing all tools we have to continue our business while restricted, all while leading in personal sales and performance
Senior Sales Lead
Signet Jewelers
Athens, GA
05.2018 - 05.2019
- Mentored junior sales associates, enhancing their product knowledge and customer engagement techniques
- Led sales team to achieve quarterly revenue targets through strategic planning and execution
Store Manager
Signet Jewelers
Buford, GA
05.2009 - 03.2018
- Lead district training meetings to senior leaders to maximize their business in inventory management, PNL maximization, sales productivity, client building activities
- Facilitated sales courses to all levels of consultants to help their business in customer maximization, building books of business, understanding the power of no
- Conducted district recruiting - interviewing - and placement of team members throughout north Atlanta market
- Promoted multiple team members with in-store to levels of management
- Grew individual merchandise programs while in-store through training, development, and in-store events
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly
- Conducted regular performance evaluations to ensure accountability and professional development
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Assist district with transitioning of previous DM to newly promoted DM and store concerns in absence of District Manager
- Developed training programs to enhance staff performance and service delivery
Ast. Store Manager
Signet Jewelers
Buford, GA
02.2007 - 05.2009
- Completed daily inventory and managed loss
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences
- Helped Store Manager facilitate in trainings and development of team members
- Maintain pricing and proper tagging of all merchandise
- Manage Service of Repair Department with profitability and custom works
- Lead team in sales and all performance areas
Senior Sales Lead
Evansville, IN
03.2005 - 02.2007
Store Manager
Louisville, KY
03.2004 - 02.2005
Ast. Store Manager
Clarksville, TN
05.2003 - 03.2004
Sales Lead
Owensboro, KY
11.2002 - 05.2003
Education
Bachelors - Business Administration
Murray State University
Murray, KY08-2002
Associates - Science-Mathematics
John A. Logan College
Caterville, IL05-1999
Skills
- Maximizing Profitability
- Employee Motivation
- Time Management
- Goals & Performance
- Microsoft Office
- Verbal & Written Communication
- Performance Monitoring and Evaluation
- Project Management
- Loss Prevention
- Inventory Management
- Performance tracking
- Negotiation expertise
- CRM proficiency
- Sales coaching
- Performance management
AWARDS
Classification Award (Gemmi store 350/1436), Top Manager in Production in Multiple stores (trip winner multiple 350 and advantage weeks 1436), Outstanding individual performer in store (trip winner 350)
INTERNSHIPS
- Walt Disney World College Program Fall 1999 – completed with Doctorate degree
- Northwestern Mutual Financial Network – Financial Intern and Advisor after internship 2001-2002 (Fortune 500 Company)
Timeline
Senior Sales Lead
Signet Jewelers
09.2024 - Current
Store Manager
Signet Jewelers
05.2019 - 09.2024
Senior Sales Lead
Signet Jewelers
05.2018 - 05.2019
Store Manager
Signet Jewelers
05.2009 - 03.2018
Ast. Store Manager
Signet Jewelers
02.2007 - 05.2009
Senior Sales Lead
03.2005 - 02.2007
Store Manager
03.2004 - 02.2005
Ast. Store Manager
05.2003 - 03.2004
Sales Lead
11.2002 - 05.2003
Associates - Science-Mathematics
John A. Logan College
Bachelors - Business Administration
Murray State University