Mandi Mock
Registered Nurse/Adminstrative Professional
Steele,ND
Summary
Results-driven professional skilled in operations management and patient care coordination. Known for attention to detail and reliability, with a commitment to enhancing service delivery and achieving high levels of patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Clinic Owner/Operator
Four Seasons Wellness, PLLC
Steele, ND
02.2017 - Current
- Developed and implemented patient care protocols to enhance service delivery and operational efficiency.
- Managed clinic operations, ensuring compliance with health regulations and industry standards.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
- Analyzed patient feedback to identify areas for improvement and enhance overall patient satisfaction.
- Utilized electronic health record systems to streamline patient data management and improve workflow efficiency.
- Established strong relationships with insurance companies for smooth claims processing and prompt reimbursements.
- Enhanced clinic reputation through excellent customer service, resulting in increased patient referrals.
- Improved patient satisfaction by implementing efficient clinic processes and streamlining appointment scheduling.
- Managed clinic budget to maximize resources and maintain financial stability.
- Oversaw billing procedures and worked closely with accounting personnel maintaining accurate financial records.
- Maintained a clean, organized, and safe clinic environment for staff and patients alike.
- Monitored inventory levels of medical supplies and equipment, ensuring timely replenishment as needed.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Operated equipment to ensure efficient production processes and maintain quality standards.
Registered Nurse
Kidder County Community Health Center
Steele, ND
06.2015 - 10.2016
- Administered medications and monitored patient responses to treatment plans.
- Collaborated with interdisciplinary team to develop comprehensive care plans for patients.
- Educated patients and families on health management and preventative care strategies.
- Conducted assessments to evaluate patient needs and implement appropriate nursing interventions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Educated patients and families on treatment plans, medications, and health management strategies.
- Conducted comprehensive patient assessments, ensuring accurate documentation in electronic health records systems.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
Education
Associate of Science - Nursing
Bismarck State College
Bismarck, NDSkills
- Patient care coordination
- Operations management
- Human resources
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Active listening
- Adaptability and flexibility
- Operational efficiency
- Problem identification
- Professionalism
Timeline
Medical Clinic Owner/Operator
Four Seasons Wellness, PLLC
02.2017 - Current
Registered Nurse
Kidder County Community Health Center
06.2015 - 10.2016
Associate of Science - Nursing
Bismarck State College