Mandi Ross
Huntsville
Summary
Personable and goal-oriented, bringing deep understanding of relationship-building and team engagement. Possesses strong communication and negotiation skills acquired through relevant training and coursework. Committed to driving growth within myself and my team.
Overview
19
19
years of professional experience
Work History
Lead New Business Policy & Account Administration
Aflac
Columbus, GA
01.2022 - Current
Within this role I work closely with the teams supervisor, individuals specialists, teams within and outside our business unit, upper leadership, and our field force.
I handle a multitude of daily tasks from sending daily report, ensuring daily required numbers are met, answering questions from my team, field force training classes, and when needed other teams and divisions within Aflac.
This role also requires that I keep up with our teams daily production to ensure everyone is either meeting or exceeding the required 100%. Attend meeting and or collaborations to work through current issues within our division, and coming up with new best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Account Service Specialist
Aflac
Columbus, GA
08.2013 - Current
My role involved processing corrections submitted for pended applications.
- The goal of pended business is to efficiently process corrections while reviewing the application in its entirety.
- Working at times directly with our agents to ensure complete understanding of what is needed.
- Helping to decrease the rate of re-pend.
- Lines of business include Core and Life
Core
- Currently processing include pended core which include accident, cancer, dental, disability, hospital, intensive care, specified event, vision.
- My abilities also include keying new paper applications, and processing new Electronic business.
- Life
- Strengthens within pended life include juvenile, direct and payroll.
- Additionally my life strengths include keying new paper applications, and processing new electronic juvenile, direct and payroll applications.
Additional skills
- Pended Business is more than simply processing corrections, one must also be able to research when needed. Having knowledge of where to locate manuals, product changes, plan codes, forms, and different state requirements. You must also have communication skills. This is important when emailing team members within our division or with agents.
Coaching
- When the opportunity arises to train a new team member, or help someone to learn pended as a backup I volunteer. Knowledge is key and the more we gain the better, and more efficient our division becomes. Team work is something I hold in high regards.
Customer Service Representative
Aflac
Columbus, GA
02.2007 - Current
Within this role I work closely with the teams supervisor, individuals specialists, teams within and outside our business unit, upper leadership, and our field force.
I handle a multitude of daily tasks from sending daily report, ensuring daily required numbers are met, answering questions from my team, field force training classes, and when needed other teams and divisions within Aflac.
This role also requires that I keep up with our teams daily production to ensure everyone is either meeting or exceeding the required 100%. Attend meeting and or collaborations to work through current issues within our division, and coming up with new best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Russell County High School
Seale, AL05-2000
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Data Entry
Timeline
Lead New Business Policy & Account Administration
Aflac
01.2022 - Current
Account Service Specialist
Aflac
08.2013 - Current
Customer Service Representative
Aflac
02.2007 - Current
High School Diploma -
Russell County High School