Mandi Scantzoulis
Ponte Vedra,US
Summary
Seasoned Customer Care Representative with over 10 years of experience, notably with Garden of Life, adept in problem-solving and customer service. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork, boasting a solid foundation in product knowledge and complaint resolution.
Overview
21
21
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
Serena & Lily
08.2024 - Current
- Demonstrates strong communication skills to interact with customers via phone, email and online chat
- Provides excellent customer service, resolving inquiries and complaints in a timely manner
- Manages workload effectively by prioritizing tasks according to urgency or importance
- Maintains up-to-date knowledge of product information and services offered
- Resolves customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Uses computerized systems for tracking, information gathering, and troubleshooting
- Facilitates superior customer experience by addressing customer concerns and immediately resolving problems
- Collaborates with other departments to resolve escalated cases efficiently
- Ensures adherence to quality standards in all interactions with customers
- Gives accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
PRODUCT SUPPORT REPRESENTATIVE
Garden of Life
01.2004 - 02.2014
- Provided technical assistance to customers in resolving product-related issues via telephone and email
- Developed strong customer service skills while working with a diverse range of clients
- Maintained detailed records and documentation of customer interactions and resolutions
- Resolved escalated customer complaints in an efficient manner by understanding their needs
- Familiarized myself with various products so I could effectively answer customer inquiries regarding features and functionality
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
Education
BACHELOR OF SCIENCE (B.S.) - NUTRITION SCIENCE
West Chester University
West Chester, PA12.2001
Skills
- Customer Service
- Inbound Customer Service
- Problem Resolution
- Customer Relations
- Complaint Handling
- Work Prioritization
- Problem-Solving
- Teamwork and Collaboration
- Reliability
- Product and service knowledge
Timeline
CUSTOMER CARE REPRESENTATIVE
Serena & Lily
08.2024 - Current
PRODUCT SUPPORT REPRESENTATIVE
Garden of Life
01.2004 - 02.2014
BACHELOR OF SCIENCE (B.S.) - NUTRITION SCIENCE
West Chester University
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